Damien Gonzalez
2494 Walnut Grove Ave.
San Jose, CA 95128
(408) 554-6470
E-mail: 12ball@shadowriders.org
An experienced technical support and wholesale account
representative seeks a challenging position with advancement opportunities.
J.D.R. Microdevices
5/93 - Present
San Jose, CA
Premier Accounts Representative
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Develop, establish, and maintain commercial, government,
and educational customer accounts
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Preconfigure PC based computer systems to satisfy customers'
financial and technical requirements
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Process orders and price quotes, including compatibility,
pricing and availability of computer products and discrete and electronic
components
Technical Support Representative
Evaluate and test PC systems, peripherals, and IC programmers for performance
and compatibility issues in the department lab
Determine solutions to technical issues by recreating customers' conditions
Create and update technical documents, specification datasheets, and user
manuals for inventory
-
Customer Service Assistance
Provided sales representatives and customers with pre sales information
regarding compatibility issues, specification datasheets,
and configuration options
Performed hardware and software diagnostics, testing, and troubleshooting
via help desk for products purchased by customers
Provided customers with post purchase support via updated software drivers,
manuals, and bug fixes
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Internal Department Responsibilities
Procurement of inventory for use in the technical support lab
Maintained inventory database
Facilitated inventory returns to stock upon lab project completion
Recorded and maintained information reports which identified compatibility,
configuration and solution options for all products
Senior Sales and Support Representative
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Served as lead customer service representative for retail
sales and support department
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Maintained departmental performance statistics via Microsoft
Excel for Windows3.11/95
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Provided inbound customer service, including sales and returns
processing and problem resolution
Warehouse Associate
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Inspected outbound shipments for order accuracy and quality
control
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Processed and completed customer orders and financial transactions
for will call and domestic shipments
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Responsible for all aspects of inventory control order processing,
and stock maintenance in security-sensitive areas
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General warehouse duties, including pulling and kitting orders,
shipping and receiving, and inventory maintenance
SYVA Company
9/91 - 04/93
Mountain View, Ca.
Materials Handler
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Processed orders for domestic shipment maintaining higher
than 99% accuracy
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Maintained on-hand stock and inventory control including
cycle counts, primary bin restock, and overstock traffic management
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Packing and shipping for medical testing and hazardous materials.
-
Contracted through Kelly Services Menlo Park, CA and A-La
Carte Services Los Altos Hills, CA
Related Skills:
Self motivator, fast learner, creative, responsible, technical
experience with PC’s and related software, proven crisis management ability,
excellent customer service skills and interpersonal skills.
Proficient in Windows95, Windows 3.x/DOS, Microsoft Excel,
Microsoft Word, HTML, Data Entry, Ten-key operations.
Education:
5/93-present
Vendor training through JDR Microdevices Inc from the following:
Viewsonic, 3Com, Addonics, Specom, S3, Tripplite, Seagate, Adaptec, Ricoh,
Verbatim, Hewlett/Packard, Iomega, Pinnacle Micro, ECS
9/89-5/90, 9/92-5/94 De Anza
College, Cupertino, CA - Music Major
9/82-6/86
St. Francis High School, Mountain View, CA - College Prep
References available upon request