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Life As A
911 Dispatcher
  Who Am I?
I am a voice who tries to calm a mother when her infant son is not breathing.

I am a invisible hand that holds and tries to comfort the elderly man who woke up this morning to find his wife of 50 years that had passed away during the night.

I try to be a friend who talks the disgruntled teenager out of ending her own life.

I may have sent help when you had your first automobile accident.

I am the one who tried to obtain the information from callers to ensure that the scene is safe for those I dispatch to emergencies - all the while anticipating the worst and hoping for the best.

I am the ears that listen to the needs of all those I serve.

I have heard the screams of faceless people I never will meet nor forget.

I am the one who has worked weekends, strange shifts and holidays. Children do not say they want my job when they grow up. Yet, I am at this vocation by choice. Those I help do not call back to say thank you. Still there is comfort in the challenge, integrity and purpose of my employment.

I am thankful to provide such a meaningful service.

I am where you need me and still here when you don't and my office is never empty, and the work here is never done. I am always on call. The training is strenuous, demanding and endless. No two days at work are ever the same.

Who am I?
I am an emergency dispatcher, and I am proud.

Ingredients
Needed For A
Dispatcher
1. The intelligence of a scholar
2. The patience of a mother
3. The efficience of a computer
4. The street savvy of a 22 yr vetern officer
Ode To A Dispatcher
A dispatcher stood at the Pearly Gate,
With a face worn, wrinkled and old,
And meekly asked the man of faith,
For admission to the fold.

"What have you done," Saint Peter asked,
"To seek admission here?"
I was a dispatcher down on earth
For many and many a year."

Oh, the gates were opened sharply,
And Saint Peter rang the bell.
"Come in and grab a harp," he said,
"For you've seen enough of Hell."
To My Officers
Sometimes I know I am short with you, but there's one of me and more of you. I work so hard to help you all, and try to explain each and every call. I have so many things to do at one time, and so much depends on decisions of mine. I have to be fast and very alert, because in a split second you could get hurt. I might sound disturbed or I may sound mean, it's just my heart racing when you get on the scene. I try to get the facts, I try to be clear. I know sometimes you think I don't care, but it's just the fear, for I can't see and I don't know, I am in here and you're out there. Your life I feel is in my hands, a job to me not many could stand. I start each shift with a prayer I say, that all goes well throughout the night. A citizen's sorrow I deal with the pain, smile all the while, for you usually get the fame . . . STAY SAFE!
It is my solemn vow to all of my officers to give my very best and to be the voice they want to hear in their worst times of distress. It is for my officers that my loyalty is firmly planted and it is their voices that I will never take for granted .................
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