Sheldon Wong

E-mail : swong@ualberta.net

 

Career Objectives:

To have the opportunity to work in a challenging environment that will allow me to refine my skills in both network and infrastructure management, while still being able to interact with clients directly.

 

Education:

2002-pres.       Southern Alberta Institute of Technology, Continuing Education CCNP Program, Calgary, Alberta

2000-2001      Southern Alberta Institute of Technology, Information Technology Professional Program, Calgary, Alberta

1995-1996             University of Alberta, Special Studies Program, Edmonton, Alberta

1989-1994             University of Alberta, Bachelor of Science in Metallurgical Engineering, Edmonton, Alberta

 

Technical Summary:

Skill\Level

Advanced

Intermediate

Basic

Certifications

(see below for dates)

B.Sc. Engineering,

CCNA, MCSE NT4, A+

SAIT ITP certificate,

CCAI  certified

CCNP (in progress)

SHRC ITP

Hardware

PC/Laptop

Cisco Switches/Routers

Palm, PIX

Operating Systems

Windows 9X & NT4,

IOS v12, CATOS 7.2.2

Windows 2000 Pro, Windows 2003 Srv

Windows XP,

Mac O/S 7, Citrix

Network Skills

Enterprise LAN/WAN

Cisco VoIP, RAS

Wireless design

Programs

Cisco Network Registry,

Microsoft Office 2000 Cisco Call Manager

Crimp Cable Database,

Bendata Heat call tracker, Remedy

Remote Desktop,

MS Project 98

Magic Call Tracker

Protocols

TCP/IP (IPv4),

IPX/SPX, OSPF

STP, BGP, Netbeui ,IGRP

IPv6, AppleTalk, EIGRP

Engineering Skills

Risk Analysis and Loss Management

Fracture Mechanics and Failure Analysis

Finite Element Analysis

Personal Skills

Customer Service

Presentation

Project Management

 

Certificates and Degrees:

2003 June       Certified Cisco Academy Instructor (CCAI – CCNA)

2001 June        Information Technology Professional Certificate with Distinction, SHRC

2001 June        Information Technology Professional Certificate, SAIT

2000 Dec.       Certified Cisco Networking Associate (CCNA) CSCO10170370

2000 Nov.       Microsoft Certified System Engineer (MCSE – NT4) 1907474

2000 May        Microsoft Certified Professional (MCP) 1907474

2000 Mar.       CompTIA A+ Certification (A+) E7BDTT1940

1994 June        Bachelor of Science in Metallurgical Engineering, University of Alberta

Work Experience:

2003 Jan – 2004 Aug.  Network Specialist

                                    xwave Solutions

                                    (Calgary, Alberta)

·        Support enterprise core router network

·        Design and deploy internal secure Lan

·        Provide Windows 2000 server and desktop (Windows 2000 and XP) support for Western Business Unit

·        Provide project services at xwave client locations

·        Document and maintain asset management for Western Business Unit

·        Install and deploy Windows 2003 Servers

 

2002 Mar – 2002 Dec Network Consultant

                                    (Calgary, Alberta)

·        Design and deploy small to medium sized LANs

·        Develop and implement VoIP LAN extension

·        Upgrade and configure network OS (Windows 2000, Windows XP)

·        Provide instruction in Cisco Networking Academy Semester 1-4

·        Configure and upgrade network switching devices

·        Install and configure Citrix MetaFrame clients

 

2001 April-2002 Feb  Network Analyst (Information Systems)

                                    Southern Alberta Institute of Technology

                                    (Calgary, Alberta)

·        Responsible for managing 12000 port enterprise network

·        Modified, configured and upgraded Cisco routing equipment

·        Configured Cisco switching equipment (6500, 4000, 3500 & 2900)

·        Managed DNS, DHCP servers using Cisco Network Registry

·        Planned and implement network expansions

·        Updated and maintained network security policy

·        Upgraded network equipment O/S to prescribed levels

·        Assisted in development of VoIP network infrastructure

·        Troubleshoot network problems

 

2001 Jan.–April           Client Support Specialist (Information Systems/E-Learning)

Southern Alberta Institute of Technology

(Calgary, Alberta)

·        Supported and installed Windows 98 and Windows NT4 clients

·        Troubleshot and repaired laptop hardware and O/S problems

·        Provided backup services to client support help desk

·        Updated and expanded Bendata Heat database

 

2000 June–Sept.          Client Support Specialist/Practicum (Information Systems)

Southern Alberta Institute of Technology

(Calgary, Alberta)

·        Installed and troubleshot Windows NT4 clients

·        Provided hardware support to clients