Rental Conditions & Terms of Use
Please read all sections on this page carefully.
Deposits and Payments
A $500 security/cleaning deposit is required to book a reservation. Payment, in full, for your stay is required within seven days after the reservation is booked. By completing the reservation, you authorize us to charge your credit card for any and all incidental charges and fees (excess cleaning fees, smoking related fees, pet related fees, etc. – see paragraphs below).
Cancellation Policies
All cancellations are subject to a $75 cancellation fee and $25 administrative fee. Cancellations must be made 14 days prior to arrival, 21 days prior to arrival for holidays. If the cancellation is made with-in 14 days prior to arrival (21 for holidays) a refund will only be issued if the home is re-rented for the reserved period. There are no refunds for poor snow conditions, severe weather, road closures, traffic delays, early departures, illness or injury, mechanical breakdown, or household appliance failure. By completing your reservation, you authorize us to charge your credit card for the cancellation fee and/or administrative fee if the reservation is cancelled or rescheduled.
Upon Arrival
After payment is received, we will email you directions to the location where the keys to the house can be picked up at the beginning of your stay (this will be the same location that you will return the keys at the end of your stay).
Upon Departure
Check-out is at 12:00 AM. If you do not check out until after this appointed time, late check-out fees will apply. Details (including fee amounts) will be included in the rental contract.
Leaving the home in an orderly condition, free of damages, and cleaned to the condition at your arrival, will ensure a full deposit refund. A partial checklist is provided for your convenience:
____ Lock all windows and doors
____ Turn off all lights
____ Set heat at 55 degrees, turn off gas fireplace
____ Place trash in the outside receptacles; make sure and lock the receptacle
____ Wash and put away all dishes
____ Vacuum all floors
____ Return furniture to its original location
____ Strip beds and wash all linens
____ Remove all food items
____ Double check for all personal items
____ Make sure water heaters are set to “VACATION”
____ Return keys as directed by instructions provided
Our Home
Our home has been outfitted to address normal vacation needs. We will not be responsible for providing furnishings or appliances not currently in the home.
The home is equipped with cookware, cooking utensils, dishes, flatware, washer/dryer, TV, cable, blankets, pillows, wireless DSL, and a gas fireplace. We suggest you bring paper products, trash bags, sheets, pillowcases, and towels.
Please do not remove items from the home. Skis and equipment can cause considerable damage to the interior of a home, your assistance in reducing unnecessary wear and tear will be most appreciated and will ensure full return on your deposit.
Driving Conditions
Due to quickly changing weather conditions, travel delays and temporary road closures are common. When traveling in the mountains, please be prepared for winter driving conditions. Always carry chains and emergency gear, and be prepared for delays. The local road report number is 800-427-7623.
No Smoking / Pets
The home is non-smoking. If evidence of smoking is found with-in the home, there is a $150 cleaning fee.
No pets are allowed in the home unless prior arrangements and an additional deposit have been defined and paid. Evidence of a pet in the home will result in a $150 fee plus the cost of carpet and furniture cleaning.
Linens
Linens, including sheets, pillowcases, blankets, comforters, bath towels, and washcloths are all provided. Please wash and dry any used linens before you leave.
Keys & Passes
The charge for lost items is $45.00 for each amenity pass and $25.00 per key.
Tahoe Donner Recreation Facilities
The home comes with two amenity access cards that will allow a maximum of eight individuals access to Trout Creek Recreation center, Tennis Center, Northwoods Pool, and the Marina, by paying a guest fee. The cards will be placed with your keys. Cards not returned, lost, or stolen, are subject to a $45 replacement fee.
Maintenance
We make every effort to keep the home and its equipment in good working order and are happy to provide these services during your stay. To report a maintenance concern, please call us at 775-343-9311. We cannot issue refunds due to mechanical failures of a TV, VCR, washer, dryer, or other appliance.
Trash
Trash enclosures are provided at the home. The small house-like enclosure at the side of the driveway is for the trash receptacles. Do not leave trash bags in the house or garage. Please make sure that the door to the trash is closed and locked securely. Place the “YES” magnetic sign facing the street.
Parking
Parking is not allowed on any roadway between Nov. 1 - May 15. Cars parked on the road during these months may be ticketed and/or towed.
Items Left Behind
We are not responsible for personal items left behind. We do understand this may happen and can ship your items to you for a $35 service charge plus shipping.
Accommodations Capacity
The number in your party should not exceed the maximum occupancy as stated under each listing (16 to 20 people). Private functions/parties are not allowed in the home without prior approval.
Telephone
Long distance calls from the home phones must be made collect or by credit/calling card. Any long distance (toll) calls not put on a credit card will be charged to your card as authorized in the Section "Deposits and Payments" and are subject to a $10.00 service charge.
If you have any questions or concerns,
please feel free to call us at (775) 343-9311
or email us at tahoedonner_house@yahoo.com.