Tyler N. Baez, MCDST
Information Technology Professional with 5 years of home experience, recent graduate of Networks of Florida MCDST and MCSA Program, with experience in hardware, software, and network troubleshooting.
∑ Top performer: Graduated from NOF Program with an ďAĒ average.
∑ Instructor recommended for field work
∑ Experience with every major operating system from Windows 95 to present.
∑ Server management experience with Windows Server 2003 and Active Directory.
∑ Ability to quickly learn new concept and skills.
∑ Adept at overcoming challenges by effectively using resources.
∑ Excellent personal communication skills honed by 5 years of customer service experience.
∑ Excitement for the field driven by a love for the technology.
Certifications: ††††††††††† Microsoft Certified Professional
††††††††††††††††††††††† Microsoft Certified Desktop Support Technician on WinXP.
††††††††††††††††††††††† (Will Earn MCSA on Microsoft Windows Server 2003 by the end of Jul 05.)
Operating Systems††† Microsoft Windows 95, 98, 98SE, 2000, ME, XP Home Edition,
Experience:††††††††††††††† XP Professional Edition, Server
Hardware††††††††††††††††††† Most major brand PCs since 2000.
Network††††††††††††††††††††† Linksys Routers, Linksys Hubs, 10-Base T and 100-Base T
Experience: †††††††††††††† neworks, Internet using 56k and broadband, TCP/IP protocol suite.
Utility††††††††††††††††††††††††† Norton Antivirus, Microsoft Office 2000 & 2003, HTML via
Experience:††††††††††††††† Microsoft Word, Outlook Express, Internet Explorer 6.0, Zone
2004-2005†††††††††††††††††† Crew Member
King †††††††††††††††† †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††
∑ Provided top-level of customer service to a high volume of customers.
∑ Demonstrated ability to work quickly and effectively in a high-speed environment.
∑ Able to quickly learn different positions within the store and fill in any of the four positions as needed by management.
∑ Able to solve customer questions and concerns clearly and easily to ensure customer satisfaction.
2004-2003†††††††††††††††††† Assistant Store Manager
††††††††††††††††††††††††††††††††††† Game-Zone††††††††††††††††† †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††
∑ Administered store operations with general manager for a retail video game store that made over $4,000 a week.
∑ Store located inside the 2nd highest-grossing Movie Gallery in the Movie Gallery Corporation.
∑ High-volume sales experience with expert knowledge of merchandise.
∑ Responsible for maintaining store inventory which at any time exceeded $40,000 in merchandise.
∑ Managed a small group of 4-5 employees.
∑ Made bank deposit runs for Game-Zone and Movie Gallery.
∑ Solved customer concerns with precision utilizing management tools.
∑ Experience with Point-Of-Sales terminals.
∑ Assisted operations with light electronic and computer-based troubleshooting for the business as needed.
2000-2000†††††††††††††††††† Customer Service Representative
Data Systems Incorporated (a subsidiary of General Motors)†††††††††††††††††††††††
∑ Trained and certified in NCSS (EDSí basic customer database system for EDS).
∑ Engaged in Computer-assisted troubleshooting to help solve customerís issues with magazine subscriptions.
∑ Acquired call center experience, in a call center that handled hundreds of thousands of calls per year for many major magazine publishing companies.
∑ 3 years of A.J.R.O.T.C.; achieved rank of Cadet Captain
∑ 5 years of personal experience troubleshooting:
o Hardware issues
o Installation issues
o Software issues
o Networking issues
∑ Major in high school in Computer Science (3 courses)