| SERVICE POLICIES * Visit Schedules: We will attempt to provide visits as close to requested times as possible for the consistency of your pet's routine. The number and location of customers change daily, so we can't always guarantee a specific time. We try to be consistent with your pet's routine because, like people, animals like regularity in their lives. Daily visits will be at approximately the same time each day, and twice daily visits are usually between 11 and 13 hours apart (see schedule below). Also, unforeseen circumstances may require more time at another client's home. Please allow a 2 hour window when arranging visits for your pets. All visits are 1/2 hour in length, unless a longer visit is requested. Additional time requested will be billed as an hourly rate, plus applicable additional pet fees. For the benefit of your pet, we do not offer visits shorter than 1/2 hour. ~ Morning visits will be conducted between 7am and 10am. ~ Afternoon visits will be conducted between 12pm and 4pm. ~ Night visits will be conducted between 6pm and 10pm. ~ Midday dog walks are scheduled between 10am and 3pm. * Booking: We appreciate your booking with as much advance notice as possible. A minimum of 2 weeks allows us to arrange our schedules in advance. We will do our best to provide service in case of an emergency or last minute request, but cannot guarantee the availability of a sitter. Please be aware that bookings with less than 48 hours notice will be subject to a $12 late booking charge. * Return Notification: Upon your arrival home, please give us a call to let us know that you've arrived safely. Should you require a key return, we will make arrangements as soon as we hear from you. For the security of your home and well-being of your pets, it is our preference to return your key in person. We are not responsible for keys left outside the home, and cannot make additional visits, if needed, if you've requested your key to be left inside the home. * Key on File Program: To avoid the $5 per trip charge for key pickup and return, we can keep your key on file for future bookings. All client information is strictly confidential and keys are coded so that they cannot be traced to your home address. * Inclement Weather: We will make every attempt to provide your regular visits during bad weather, but cannot guarantee times or completion of visits during snow emergencies, tornado warnings, etc. Please let us know the contact information for a close neighbor with a key who can check in on your pets, should your sitter be unable to access your home during these times. Driving can be restricted during these weather emergencies, and we may be turned back by emergency personnel. A backup plan with a neighbor is essential during these weather related events. |
| THE PET COMPANY, INC. Evansville, Indiana |
 |