ACT

ACT,CHANGE,EXCEL

If you must criticize someone....

See yourself as a teacher or coach - as being helpful. Keep in mind that you're trying to help someone improve.
Show you care. Express your sincere concern about sharing ways the other person can boost his or her success.
Pick the right moment to offer criticism. Make sure the person hasn't just been shaken by some incident.
Avoid telling people they " should or should not do". "Shoulds" make you appear rigid and pedantic.
Avoid giving the impression that you're more concerned with seeing your recommendations put into practice than in helping the other person improve.
Show how the other person will benefit from taking the actions you suggested.
Give specific suggestions. Being vague might only make the situation worse by creating enxiety and doubt

4 Questions

Every once in a while, get off the merry-go-round and ask yourself these questions:

What are we doing?
What should we be doing?
What should we be doing next?
What should we not be doing?

What it takes to be a leader

Based on a survey of more than 15,000 people, the top four preferred characteristics of admired leaders are:

Being honest
Being forward-looking
Being inspirational
Being competent

5 Major time wasters

Spreading yourself too thin

Being afraid to delegate

Not wanting to say "No" to requests

Being tied to the phone

Procrastinating

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. George Bernard Shaw

How to satisfy customers

Research International , shares these thoughts and directions on customer satisfaction:

Service accounts for almost 40% of a consumer's decision to buy. Stores with managers who work at pleasing customerswill show a solid increase in profitibility each year.
Customer service has to be improved by starting at the CEO's office. Commitment from the top must be communicated to all employees.
Carefully estimate training time and make sure your people get it.
Make sure your employees know what you are trying to improve and how to go about helping.
If you have improved your customer service, make sure customers know it.

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