1/58 Wellington St, Freemans Bay, Auckland
Phone 021 456725
Position as Information Technology Manager/Team Leader using more than 10 years’ experience in information technology problem solving and 7 years’ team leadership.
Summary of Qualifications
10 years customer support and liaison in the information
technology industry. Consistently meeting deadlines on time critical projects
with minimal resources. Proven responsibility with financial systems.
Summary of Skills
7 years working in a highly motivated team environment. Strong
leadership skills in high stress environments where safety and accuracy
CUSTOMER LIAISON SKILLS: Excellent customer relations and
interaction skills. Lead customer response centre supporting over 400 clients.
Ongoing internal and external relationships with suppliers, contractors
and permanent staff. PC and Macintosh hardware and software specification.
Section and Department purchasing to fit client needs and budget.
MANAGEMENT SKILLS: Quality project planning skills to deadline.
Project control for deploying 70 PC’s and network devices during University
enrolment and examinations each year. Responsible for tasking 9 soldiers
in a fire support role.
SOFTWARE SKILLS: Good understanding of current desktop operating
systems including Macintosh OS 7.1-8.x, Windows NT workstation and Windows
95. Implementation skills in Microsoft Office applications. Good Internet
and Intranet support skills.
Accomplishments and Experience
HARDWARE SKILLS: Good hardware fault diagnosis skills. Building
and office cabling experience. Current with ongoing hardware trends.
12/00 – current Armstrong Jones
Customer support and liaison to Registry systems. External Customer Support for Financial systems. Programming support. Financial end of Year reporting, (Tax Statements and Annual Income reports)
01/00 – 12/00 The University of Auckland
Budgetary control and purchasing recommendations for
desktop, server and mainframe computer systems. Management of hardware
and software support for over 2500 computers, printers and file servers.
Faculty liaison, coordination and policy development for Information Technology
resources to 6500 students and 800 staff.
01/93 – 01/00 The University of Auckland
Faculty IT Manager (Science)
Needs analysis and purchasing recommendations for desktop
computer systems. Desktop hardware and software support for over 500 computers,
printers and file servers. Data network trouble shooting and specification.
Wide Area Network support. Internet and Intranet desktop support.
Software and process documentation.
04/97 - Present New Zealand Army
Section Commander of an 81mm mortar section. Leading
9 other soldiers in high stress, deadline critical role. Safety and hazard
awareness. On the Job trainer. Trainer/presenter in all environments to
all skill levels. Planning and deployment responsibility.
11/88 - 01/93 The University of Auckland
Payroll system maintenance, (staff payroll in excess
of $150 million per year). Network printer maintenance and connectivity
resolution. Streamlined the graduation regalia hire system, (turnover exceeding
$150,000). Enrolment form production to deadline, (over 25,000 forms produced
each February). Mainframe technical support and operations assistance.
Systems analysis and documentation.
10/91 - 04/97 New Zealand Army
Desktop Support Consultant
Section Second in Command and Detachment Commander.
Responsible for safe firing of 81mm mortar. Leading 3 other soldiers in
a rapid deployment role. Emphasis on accuracy and safety at all times.
Communications and safety responsibility up to Battalion level. Planning
and co-ordination responsibilities with other units.
02/87 -10/87 Television Installation and Service Company
(TISCO), Royal Oak
Lance Corporal, Mortar Platoon
Analysed and implemented Telephone billing system. Updated
bulk mailing postal codes saving over $10,000 a year. Designed and implemented
the tape management system. Maintenance and reporting on 200,000 contracts.
Support programming and system documentation for general office staff.
New Zealand Certificate in Data Processing, awarded 1990,
(3 years work experience required)
ATI Advanced Certificate in Computer Programming, 1987
Accredited University Entrance in 5 Subjects, 1985
Sixth form Certificate 6 Subjects, 1985.
School Certificate passes in 5 Subjects, 1984
Auldhouse Computer Training, Supporting Windows 95 Course,
Compaq Service Engineer, Desktops and Servers, 1997
Apple Computer Service Technician, 1996
New Zealand Army, Shooting Coaches Course, 1999
New Zealand Army, Mortar Section Commanders, 1997, (equivalent
to introductory management course)
New Zealand Army, Junior NCO’s Course, 1995, (equivalent
to team leadership skills course)
Hobbies and Interests
Golf, 3D Computer aided modelling
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