Product Policy
Product Descriptions:
COMPU-CLUB aims to bring you the most recent and
up-to-date product information possible. Details such as product
specifications, benefits, quality and performance claims are provided
by the suppliers or manufacturers of the products. This information is
reproduced by COMPU-CLUB for our members’ convenience. However,
please note that this information is not verified or substantiated by
COMPU-CLUB and we cannot be held responsible for any third party’s
inaccuracies or omissions.
Discontinued Products:
The majority of items offered by COMPU-CLUB are
first quality, new products. However, some items up for bid or
clearance are either factory "discontinued" or
"remanufactured". This refers to products that have been
discontinued by the manufacturer or refurbished to original condition
by the manufacturer.
Product Availability:
Although we carefully maintain a high level of
stocking inventory, there may be a rare situation when we notify you
we are unable to ship your order due to large ordering volume or
manufacturer’s back log. We will notify you of your back-order
status through e-mail.
Typographical Errors:
COMPU-CLUB is not responsible for any
typographical errors or wrong pricing on our site. If the price of an
item listed is in error, we will contact you by e-mail and request the
order to be confirmed with the corrected pricing.
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Cancellation
Policy
No cancellation of an order is allowed once the
order is processed. You may only request cancellation for an order
that is back-ordered. You must cancel your order within the time
constraint stated in the e-mail notification of your back-ordered
item. The approval for cancellation of an order is not guaranteed.
*If you have ordered an item for a listed price
that we feel is incorrect (typographical error), we will request you
to confirm the order with the corrected pricing, or cancellation of
that order.
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Payment Policy
Payment Methods:
Payment by Credit Card
We accept all major credit cards including Visa,
Master, Discover (not yet available), and American Express. There is
no surcharge for using your credit card to make purchases. We will
only charge your credit card after an item has been shipped.
At this present time we cannot process orders
for credit cards with an international billing address or for credit
cards issued by a bank outside of the United States.
Please be sure to provide your exact billing
address—the address your credit card provider has on file for
you—when completing the eMembership form. Incorrect information may
cause a delay in processing your order or bid.
Click here if you need to change your address or
credit card information. (Presently Not Available)
Payment by Cashier Check, Money
Order, Personal/Company Check
At the "Check-Out" stand, check
the payment by mail option. Print a copy of the order
confirmation, and mail it along with your method of payment to
COMPU-CLUB (click
here for address). We will process
the order upon reception. The order will then be shipped as soon
as the "check"(or method of payment) has been cleared.
Purchase Order
COMPU-CLUB welcomes purchase orders from
educational institutions, and
government agencies. A credit application must be submitted and
approved before purchase orders can be accepted. The standard term for
approved accounts is "Net 20". Please contact our sales
representative to help you set up an account.
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Sales Tax Policy
An 8.25% sales tax is applied to all
orders shipped to addresses in California. COMPU-CLUB is
required by law to collect and submit sales tax in the states in which
we are deemed to have a physical presence.
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Shipping
Policy
Orders received and approved by Credit
Department before 1:00PM Pacific Standard Time will be shipped the
same day, Monday through Friday, excluding Saturday, Sunday and
holidays. Any orders received and approved after 1:00PM will be
shipped the following business day.
We try to ship most items for receipt
within ten business days of auction close. To maintain the
lowest-cost-possible benefit of COMPU-CLUB, we only ship via Federal
Express Mail. We are unable to ship to P.O. Box addresses due to
the policies of Federal Express Mail. We are unable to cancel
bids in transit, or redirect packages to another address.
International Shipping:
Unfortunately, we are unable to sell or
ship our products to residences outside the United States (or US
territory members) or to APOs/FPOs.
Wrong Item Shipped:
We try to ship with great accuracy, but
sometimes we make mistakes. Unfortunately, due to the
limited quantities of our merchandise, we are unable to guarantee that
a replacement will be available. If we sent you the wrong item
and you would like to return it, we will process your request and
gladly pay for your return shipping and credit your account.
Click for assistance if you received
the wrong item.
Wrong Quantity Shipped:
Again, due to the limited quantities of
our merchandise, we are unable to guarantee that any additional
quantity will be available. We will offer a credit in lieu of a
replacement. If we sent you more units than you ordered for and
you would like to return the excess quantity, we will process your
request and gladly pay for your return shipping and credit your
account. Click for assistance if you received
the wrong quantity. received
the wrong quantity.
Freight Damage:
If your package was damaged in transit we
will process your request and gladly pay for your return shipping and
credit your account. We are unable to guarantee that a
replacement will be available so in lieu of a replacement, we will
provide a refund. Click for assistance if your
shipment was damaged.
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Return Policy
Please
see our "Return Service Policies"
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Security and
Privacy
COMPU-CLUB recommend you to use a
security-enabled browser (such as Microsoft Internet Explorer version
2.1 or greater, or Netscape Navigator 2.0 or above), the information
you send us regarding your purchase is encrypted, making it extremely
difficult to read even if it is wrongly intercepted. You can tell that
your are in a secured environment when the "key lock" icon
at the bottom of your browser appears. All information inputted within
this page is encrypted and cannot be accessed by anyone else. If your
browser does not support secure transactions, any information you send
may be viewed by others.
COMPU-CLUB utilizes industry-standard Secure
Sockets Layer (SSL) technology to allow for the encryption of
critically sensitive information like your credit card number. We also
integrate Verisign and Cybercash technology into our secure
transaction process to further secure your information. In addition,
we do not allow products to be shipped to an address other than your
billing address unless that shipping information is registered with
your credit card company. You can feel just as confident giving out
credit card information on-line as you do on the phone, or anywhere
else you may use a credit card.
COMPU-CLUB is very much aware of your concerns
about the privacy of your information. We have no desire or intention
to infringe on your privacy while you are shopping at COMPU-CLUB. When
you provide your personal information such as name, address, phone
number and company name, we will not give or sell this information to
any outside company for any use. The information you provided will be
kept confidential and will only be used to support your customer
relationship with COMPU-CLUB. Information regarding you or our order
and the products you have purchased will be kept strictly
confidential.
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