Hgeocities.com/Tokyo/Club/7688/rmapolicy.htmgeocities.com/Tokyo/Club/7688/rmapolicy.htmdelayedxʏJ9JOKtext/html &Jb.HTue, 28 Dec 1999 05:31:32 GMTMozilla/4.5 (compatible; HTTrack 3.0x; Windows 98)en, *ʏJJ COMPU-CLUB.COM RMA Policy


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Return Service Policies

Click here for Return Service Requisition Form

The following guidelines are the Return Service/Return Merchandise Authorization (RMA) policies for Compu-Club effective Jan 18, 1999.   Please follow these guidelines closely to ensure prompt return for the returned merchandises.

  • All Returned Merchandise Number (RMA #) are to be requested via e-mail only. Please fill-out the RMA Request Form and e-mail it back to service@compu-club.com.
  • All RMA numbers will be issued within 48 hours, except for weekends, in which case it will be issued on Monday.
  • All returned merchandise must be returned in its original packaging.
  • All non-defective merchandise is subject to a 15% restocking fee if returned.  The return period for non-defective merchandise is 30 days, except for CPU, memory, and software.  Incompatibility with your system does not qualify as defective.  We cannot be held responsible for the compatibility of our products.   If the item is deemed as non-defective by the RMA department, you will be subject to the 15% restocking fee.  We do not take returns for non-defective CPU, memory, or software.
  • The Defective on Arrival (DOA) period for Compu-Club is 30 days from the invoiced date, except for CPU, memory, discontinued, or special ordered items.  The DOA period for CPU, memory, and software is 15 days from the invoiced date.  DOA products will be exchanged within 48 hours upon receiving of the product by Compu-Club unless the product is out of stock, in which case a refund will be given to the customer.
  • All DOA products must be received within 5 days from RMA number issuing, or 30 days from the invoiced date, whichever comes first. If the DOA products are not received within this period, they will be treated as regular repair items.
  • The warranty period is 1 year for hardware, and 1 month for software by Compu-Club (**Please consult with the manufacturers for products past the Compu-Club warranty period). The warranty period is from the original invoiced date ONLY.   All returned merchandise MUST BE RECEIVED by the Return Service Department within the warranty period in order to receive service. Compu-Club will reserve the right to refuse service to any item received after its warranty period.
  • All RMA returns must have a RMA number that is marked clearly on the package.
  • For Return service products, please return in the original packaging. Compu-Club will not be responsible for lost packaging nor contents. For DOA products, please ship with original packaging along with complete contents. Compu-Club will not process your DOA products unless they are returned in their original packaging.
  • Compu-Club reserves all rights to return products that are past warranty, have physical damages, tampered with, or products which were not purchased from Compu-Club, and you will be responsible for all shipping charges.
  • Compu-Club will attempt to return RMA products in the shortest time possible; however, due to manufacturer’s returning procedures, please allow 3-4 weeks for product to be returned.
  • Compu-Club will ship all RMA products via FedEx Ground prepaid on the return trip to customers. Customers are responsible for shipping charges on products coming to Compu-Club.
  • RMA numbers are valid for a period of 15 days. After which a new number must be requested for returns.



Return Service Department

Revised 1-18-99

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