Trinity Consulting Firm
   2006  HOME HEALTH AGENCY POLICY   
             AND PROCEDURE MANUAL
                     LIST OF POLICIES


INTRODUCTION

TABLE OF ORGANIZATION

MISSION STATEMENT

PHILOSOPHY

MAINTENANCE OF POLICIES AND PROCEDURES

AFFIRMATIVE ACTION POLICY

GOALS AND OBJECTIVES

ACCOMMODATIONS POLICY

ORGANIZATIONAL GUIDELINES

GOVERNANCE

PUBLIC DISCLOSURE

STAFF CONFLICT OF INTEREST

STATEMENT OF PRINCIPLE RELATING TO DISCLOSURE OF CONFLICTS OF INTEREST

PROFESSIONAL ADVISORY COMMITTEE

ANNUAL EVALUATION

STATE REGULATORY REQUIREMENTS

AGENCY SUPERVISION

PERSONNEL POLICIES

FEE-FOR-SERVICE CONTRACTS

CLINICAL RECORDS

AGENCY BUDGET

FISCAL AND STATISTICAL POLICIES

RATES AND SERVICES

INFORMATION MANAGEMENT SYSTEMS

COMMITTEES

LEGAL REQUIREMENTS

AGENCY ADMINISTRATION

POLICY DURING THE ABSENCE OF THE PRESIDENT

ASSIGNMENTS AND STAFFING

PATIENT/CLIENT ACCEPTANCE/STAFF ASSIGNMENT

SUPERVISION AND EVALUATION OF STAFF    

ADMINISTRATIVE RECORDS AND REPORTS 

SERVICES UNDER CONTRACT

PATIENT/CLIENT GRIEVANCE PROCEDURE

DISCIPLINARY ACTIONS

EMPLOYEE SEPARATION RECORD

COMPLAINT/ACTION

RECORD POLICIES/CONFIDENTIALITY/RELEASE OF INFORMATION

PATIENT/CLIENT RIGHTS AND RESPONSIBILITIES

CLIENT BILL OF RIGHTS

RIGHTS OF THE ELDERLY

ABUSE, NEGLECT AND EXPLOITATION

PATIENT/CLIENT GRIEVANCE

DISASTER PLAN

EMERGENCY AND DISASTER PROCEDURES

PUBLIC INFORMATION

AGENCY OFFICE REQUIREMENTS


FINANCIAL MANAGEMENT

RESPONSIBILITY FOR FINANCIAL PLANNING

BUDGET POLICY

DEVELOPMENT OF BUDGET

CAPITAL EQUIPMENT BUDGET

CAPITALIZATION, DEPRECIATION AND AMORTIZATION

CAPITALIZATION POLICY

CHART OF ACCOUNTS

CHARGE DETERMINATION

FEE SETTING AND COLLECTION POLICY 

FINANCIAL ELIGIBILITY CRITERIA

INSURANCE CASES AND PRIVATE PAY

REDUCED AND NO-FEE SERVICES

BILLING FOR SERVICE

INVENTORY/FIXED ASSETS

INSURANCE AND BONDING

FINANCIAL MONITORING

REVIEW OF FINANCIAL AND BUDGET REPORTS

FISCAL CONSIDERATIONS RELATED TO CONTRACT PERSONNEL

REIMBURSEMENT FOR SERVICES

PROCEDURE TO ENSURE ACCURATE BILLING AND INSURANCE CLAIMS

NON-COVERAGE OF SERVICES

PAYMENT RECEIPT AND VERIFICATION

BILLING, PAYROLL AND INVOICE INPUT

REVIEW AND COLLECTION OF ACCOUNTS RECEIVABLE

ACCOUNTS RECEIVABLE RECONCILIATION

FEE SETTING AND COLLECTION POLICY

REFUNDS

INSURANCE AND BONDING

DENIED CLAIMS

COMPUTER FILES BACKUP

PURCHASING

PETTY CASH



WELCOME TO OUR HOME HEALTH AGENCY

MISSION

PHILOSOPHY

EQUAL OPPORTUNITY

SEXUAL HARASSMENT

PERSONNEL POLICIES

GENERAL STATEMENTS

ORIENTATION - STAFF

SCREENING AND HIRING

CRIMINAL HISTORY CHECK

REASONABLE ACCOMMODATIONS FOR HANDICAPPED EMPLOYEES

EMPLOYEE QUALIFICATIONS

PERSONNEL RECORDS

ORIENTATION OF NEW HOME CARE STAFF

ORIENTATION

HOURS OF OPERATION

PAYDAYS

TRANSPORTATION

RECEIVING GIFTS/MONEY FROM PATIENTS

WORKING CONDITIONS/EMPLOYEE SAFETY

SITUATIONS INVOLVING GUNS IN THE HOME

GARNISHES AND WAGE ASSIGNMENTS

TOBACCO-FREE WORK PLACE

ALCOHOL AND DRUG-FREE WORK PLACE

CITIZENSHIP

DEMOTIONS

RESIGNATIONS

TERMINATIONS / DISCIPLINARY ACTIONS

REHIRES

PROFESSIONAL RESPONSIBILITIES

SUPERVISION

EVALUATION OF SUPERVISORY FUNCTIONS

EVALUATIONS

EXIT INTERVIEWS

STAFF RIGHTS

GRIEVANCE PROCEDURES

CLIENT GRIEVANCE POLICY

PAYROLL PROCEDURES

OVERTIME

LUNCH BREAKS

ATTENDANCE

CONFERENCE AND TRAVEL EXPENSES

EMPLOYEE BENEFITS

EMPLOYEE SUGGESTIONS

SALARY PLAN

TRANSPORTATION REIMBURSEMENT

STAFF DEVELOPMENT

HOME HEALTH AIDE TESTING AND COMPETENCY

CONDUCT AND CONFIDENTIALITY

ACCIDENTS AND INJURIES

OPTIONAL BACK BRACE POLICY

EMERGENCIES AND DISASTERS

SOLICITATION AND DISTRIBUTION OF LITERATURE

FIELD EMPLOYEE STANDARDS AND PROCEDURES

CONFIDENTIALITY AND NON-COMPETITION AGREEMENT

EMPLOYEE POLICIES AND PROCEDURES

CRIMINAL HISTORY AFFIDAVIT

PERSONAL PROTECTIVE EQUIPMENT FOR SAFETY AND INFECTION CONTROL

ACKNOWLEDGMENT


PROVISION OF SERVICES

AGENCY SERVICES

ON CALL PROCEDURE

NURSING SERVICE

GUIDELINES FOR ASSESSMENT

CARE PLAN

SERVICE POLICIES-OTHER HEALTHCARE PROFESSIONAL SERVICES

DELEGATION OF TASKS TO UNLICENSED PERSONNEL

REFERRAL AND ACCEPTANCE OF PATIENTS/CLIENTS

CASE MANAGEMENT AND ASSIGNMENTS

STAFFING PLAN

SERVICES UNDER CONTRACT

ELIGIBILITY CRITERIA

DISCHARGE/TRANSFER POLICY

FIELD SAFETY MEASURES

NON-COVERED SERVICES

MEDICAL RELATIONSHIP POLICIES

PHYSICIAN*S PLAN OF TREATMENT

ORDERS FROM OTHER THAN MEDICAL DOCTOR

PHYSICIAN RESPONSIBILITES

CASE PRIORITIZING GUIDELINES

PATIENT/CLIENT INVOLVEMENT INCARE PLANNING AND DECISION

CONSENT PRACTICES

REFUSAL OF CARE

PATIENT/CLIENT CARE GUIDELINES

CONTINGENCY PLAN

GENERAL MEDICAL CARE POLICIES

WOUND PHOTOGRAPHY

COORDINATION OF SERVICES

CASE CONFERENCES

SAFETY-PATIENT/CLIENT SETTING

HOME SAFETY GUIDELINES

PRIVACY, SECURITY, AND RESPECT OF PROPERTY

COMMUNICATION BARRIERS AND CULTURAL CONSIDERATIONS

CLINICAL RECORD CONTENTS AND DIRECTIONS

INTERAGENCY COMMUNICATION

SKILLS COMPETENCY

SUPERVISION AND EVALUATION OF STAFF

STAFF EDUCATION POLICY

PATIENT/CLIENT EDUCATION

HOME HEALTH AIDE SERVICES

HOME HEALTH AIDE SUPERVISORY VISITS

GUIDELINES FOR AIDE PERFORMANCE EVALUATIONS

MEDICATION ADMINISTRATION

MEDICATION ADMINISTRATION GUIDELINES

MEDICATION ERRORS

ADVERSE MEDICATION REACTION

CARE OF THE DYING PATIENT/CLIENT

EMERGENCY RESUSCITATION

CLIA CERTIFICATE OF WAIVER FOR GLUCOMETER TESTING

OBTAINING AND TRANSPORTING LABORATORY SPECIMENS

MECHANICAL VENTILATOR PATIENTS/CLIENTS

OTHER TREATMENTS AND TECHNIQUES

STANDING ORDERS

SUICIDE POLICY

EXPIRATION POLICY

USE OF RESTRAINTS

ETHICAL ISSUES

ABUSE, NEGLECT AND EXPLOITATION

PATIENT/CLIENT SATISFACTION SURVEY

BAG TECHNIQUE

HAND WASHING POLICY

EQUIPMENT MANAGEMENT SERVICES

INCIDENTS AND UNUSUAL OCCURRENCES

DO NOT RESUSCITATE (DNR)

ADVANCE DIRECTIVES

HEALTHCARE ADVANCE DIRECTIVES

STATEMENT OF ADVANCED DIRECTIVES OR LIVING WILLS

ADDITIONAL INFORMATION ON ADVANCE DIRECTIVES


Home Health Policy Manual
Checks or Money Orders accepted
Erin Thompson, RN BSN MBA DM
6101 Gateway W. E6 #308
El Paso, TX 79925
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