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The Truth must be exposed!
Currently, investigations are still underway,
but here is the information!
One day, a Kyle decided to get people on the ball in the drive-thru at my mysterious work by making a challenge. By creating a system of 'points' that are given and deducted for various drive-thru accomplishments, a competition is formed. By tracking times and points, each person can be given a relative ranking. Rewards can be given out.
The positive side effect of competition is that the customer benefits by enthusiastic, fast working employees.
All was well and good. But someone decided it would be fun to have the 'best of the best' employees challenge the times of the managers and supervisors, assumably the best trained of the entire DQ store.
Tension ran high as the fateful day came.
It would be a competition that would earn the winners much in the way of
bragging rights. The winners would be treated like champions while
the losers would be shunned like the trash they were.
But get this.
The competition was rigged from the start!!
Forget fair play. The supervisors and managers would beat us employees whether they could or not.
Then again, perhaps I'm looking at this wrong. All wrong. Perhaps it is a no-holds barred sort of event, where you must do anything to win. And we all did everything.
Here is The Nick's account of the events on that fateful competition night(s).
The supervisors and managers had long since planned for their victory. A quick look at the schedule would reveal that the intelligent people would not be present on the day that the Blue Shirt team (that's my own name for the team, by the way) competed. The entire G.W.H.E. club was noticeably absent, no doubt because we would notice the sheer dishonesty that would occur.
Firstly, notice who kept records. Yes, a member of the Blue Shirt Team. Not exactly fair and honest, I'd bet. One could argue that no matter what the actual and corrent time was, the record keeper, also on the B.S. team, could change it as he wished to make the score a winner.
Furthermore, the B.S. team would answer the phones. This worked out incredibly well for them, as it 'just so happened' that us employees got two complaints! Can you believe it! Two complaints. In one night. I question this, as very few people call to complain on average, and even less call to compliment.
Yet, what's this!? The B.S. team got not one, but two compliments for their service! At least, that's what the records show. Suspiciously beneficial that us guys get 'complaints' and they get 'compliments'. What incredible luck, especially considering that the scores were so close.
But we did get one compliment. It was from Scottie's mom. So impressed was she with her one and only son (or one of her sons... I don't know) and his speedy delivery of food items that she called in, glistening with pride, giving us a compliment!
Score for us!!
But wait! Someone on the B.S. team, no doubt seeing how many points this would score us, just had to get this thrown out the window. Judicious use of *69 on the phones revealed the source of the phone call- Scottie's house!
No score for us.
Unfair? Very. Strategic use of "I'm the manager, so I say no points for you!" technique? Yes, very strategic.
Now it's time to compare the teams involved in the event.
Day one, my team. I was screwed from the start. The morning people were slow enough to put our times up and I had a crew of four. The Nick, his head held high, dedicated to sticking the B.S. team in their inflated heads. With all of his strength and conviction he called out orders, kept a clear head, and busily attacked any product that needed to be created. Scottie, who put up with Nick as best he could, throwing all of his might to the task at hand, sprinting to get food to parked cars, using every trick in the book to shave precious seconds off our total time.
Then we had Jenn and Colleen, the evil sisters.
AHGHH!
Yes, Jenn and Colleen. The same Jenn who owed The Nick money for over a month. The same Colleen who has been IotW'd quite a few times and has committed enough foolishness to provide me with content for this site for months to come.
We were doomed from the start. First came the whining, then the complaining, then the fighting.
I cried.
Day two. The Blue Shirts. B.S. team did a great job.
They also used Danielle.
Yes, Danielle, faster than a speeding bullet, able to run circles around the evil twins with one hand tied.
Now, according to my records, Danielle is neither a manager nor a supervisor. In fact, of Jenn, Colleen, Scottie, Danielle, and myself, only I have worn a blue shirt (remember last Halloween when Kris and I dressed up as Butch and Kyle R.? Classic stuff!). So, the question is how did she end up helping the enemy?
Turns out some creative scheduling from Mr. James as well as some last minute changes on the work list helped the B.S. team to really shine (although they insist that they'd have only lost 'a few seconds' had they been without Danielle).
So, there I was. I had pulled out all the tricks I could. I had 1/2 of the best drive-thru team ever. Unfortunately, we were cheated not only by rigging the teams, but by stealing someone who would have given me a victory! I would happily have traded one of the evil twins for Danielle. Heck, both of them... in fact, I would have thrown Scottie in to sweeten the deal.
To be honest, it's not like I didn't do anything naughty. Everyone on the B.S. team pointed accusatory fingers at me. But believe me when I say that those people who broke down in the drive-thru were not my friends. And even though all of us were planning on getting friends to call in hundreds of complaints, we didn't. And I did have a plan involving 12 cars that were going to circle around the drive-thru aimlessly right before closing time with large, involved, ridiculous orders. We could have pulled it off, but I cancelled it because of my sense of honor and pride. I could have cheated.
But I didn't.
And that's why we lost.
Yes, BS wins. Blue Shirts win.
I tried. I really did. And so did Scottie. And the evil twins, to their credit, didn't whine all night long...
Damn you, B.S.! You've brought me low this night!
Can't wait for the next competition...
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