The Royal Mail
Would You Trust This Company With Your Goods?
I sent a parcel by Royal Mail (Recorded Delivery) to a trader based in Sheffield. The trader whom I sent the parcel to says the parcel was not received by them and that the signature and name on the delivery document does not match anyone within his company.
The Royal Mail delivered the parcel to someone somewhere in Sheffield on 26/01/2004.
I sent four complaints via the Royal Mail web site, the first one on 14/04/2004, the automated reply said someone would reply within 10 days - they have just replied, (02/06/2004) saying - They had a lot of mail to read.
I contacted the Royal Mail Customer Service Centre on 19th April 2004 - they said they would investigate to find out where the parcel was delivered to and recover it.
A letter came back from thr Customer Service Center on 21st April, saying "Unfortunately as we have delivered to the address and obtained a signature I am unable to process this claim any further."
What happened to the investigation? This letter must have been wrote as soon as the phone was put down.
The letter also told me to ring this number, 08457 740 740, to escalate this matter - This is the Customer Service Centre phone number??? When I rang them back they said - There was nothing they could do about this matter.
My parcel could have been recovered by The Royal Mail as only they knew where they had delivered it - but they choose to say and do nothing about my complaint and now my parcel will be lost for ever - this is negligence.
Do not use Recorded Delivery at the Royal Mail.
I paid £5.20 and they delivered it to the wrong address.
Ronnie Biggs took less money than what these people are taking and he got 30 years in jail
My parcel was worth £160 - This will cost the Royal Mail a lot more
Poor Delivery
Millions of letters missing as Royal Mail cuts service
Deliver to someone else
Really very poor service
Royal Mail Proof of Delivery
Royal Mail Cowboys
Do you have a complaint about service's or goods - Warn the World.
