Colleen's Page
Satnac Center Coordinator- List of Accomplishments:
Began tourism informational catalog about Gallup & Beyond area; collecting brochures and info on tourism related businesses.
El Rancho Book -Researched and currently writing New Mexico Historical Records Grant which will be used to produce book on Nationally Registered Historic hotel. The book will be marketed to tourists with profits used to restore the Historical Landmark.
Collaborating with local agencies (Human Services, Department of Vocational Rehab, Battered Families Navajo Nation TANF, Small Business Development Center and others) to recruit low- income students for various UNM EDGE training programs.
Cataloged Community Resource Mobilization teaching modules.
Cataloged Briefcase for Success-Tools and Resources for Financial Asset
Development Initiatives.
Adapted “How to Plan An Event” guide based on New Zealand model.
Developing hospitality notebook/reference based best practices, web
research, and direct participation in various customer service workshops.
Attended 3 vastly different Customer Service/hospitality presentations: HospiTotally by John Garcia, Zuni Customer Service by Barbara Wesley, UNM Train the Trainer by Autumn Bell. Also
reviewed 2 FISH videos. Summarized benefits vs. shortfalls of all.
Researched other culturally sensitive, alternative methods of training.
Maintaining Hospitality conversation among partners. Several partners
have expressed support for Hospitality training. Would like to provide area youth with summer job opportunities through Work Force Development as Hospitality Ambassadors in the downtown area and nature guides at Red Rock State Park.
Maintain web link between Vista members.
Cultivated Partnerships-Established monthly breakfast meetings between partner tourism agencies: Convention and Visitors Bureau, Chamber of Commerce, Red Rock State Park, Church Rock Tourism Action Committee, InterTribal Ceremonial to facilitate and encourage cooperation and communication for the support of tourism.
Made individual calls/face meetings to these partner agencies on weekly basis to maintain relationships and to cultivate opportunities for to work collaboratively on various projects and to identify, research, define, and embellish market niches for micro-enterprise development in relationship to the tourism industry. Explored bundled advertising costs for partners and encouraged partners to take advantage of shared costs or bulk promotions. Led to shared costs on billboards, banners and production of newspaper style guide. Wrote and received two Lodger’s Tax grants for partners total value $10,000 to be used for advertising & promotion.