Financial industry sources estimate that losses associated with credit card fraud
are in the billions of dollars annually. The Secret Service is the primary federal
agency tasked with investigating access device fraud and its related activities
under Title 18, United States Code, Section 1029. Although it is commonly called
the credit card statute, this law also applies to other crimes involving access device
numbers including debit cards, automated teller machine (ATM) cards, computer
passwords, personal identification numbers (PINs) used to activate ATMs, credit
card or debit card account numbers, long-distance access codes, and the
computer chips in cellular phones that assign billing. During fiscal year 1996, the
Secret Service opened 2,467 cases, closed 2,963 cases, and arrested 2,429
individuals for access device fraud. Industry sources estimate that losses
associated with credit card fraud are in the billions of dollars annually.
What should do if you have been the victim of credit card fraud or identity theft? If
your complaint is essentially a non-criminal dispute with a retailer or other
business, you must immediately dispute the charge(s) in writing with the customer
relations office of your credit card company. If you have been the victim of credit card fraud or identity theft, the following tips will
assist you:
- Report the crime to the police immediately. Get a copy of your police report or
case number. Credit card companies, your bank, and the insurance company may
ask you to reference the report to verify the crime.
- Immediately contact your credit card issuers. Get replacement cards with new
account numbers and ask that the old account be processed as "account closed at
consumer’s request" for credit record purposes. You should also follow up this
telephone conversation with a letter to the credit card company that summarizes
your request in writing.
- Call the fraud units of the three credit reporting bureaus. Report the theft of
your credit cards and/or numbers. Ask that your accounts be flagged. Also, add a
victim’s statement to your report that requests that they contact you to verify future
credit applications. The following is a list of addresses and numbers to the three
credit bureaus:
Equifax Credit Information Services - Consumer Fraud Div.
P.O. Box 105496
Atlanta, Georgia 30348-5496
Tel: (800) 997-2493
www.equifax.com |
Experian
P.O. Box 2104
Allen, Texas 75013-2104
Tel: (888) EXPERIAN (397-3742)
www.experian.com |
Trans Union Fraud Victim Assistance Dept.
P.O. Box 390
Springfield, PA 19064-0390
Tel: (800) 680-7289
www.transunion.com |
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