Teresa's Resume

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SUMMARY

Skillful problem solver with a strong foundation in information systems, business administration, finance, and human relations skills.

EDUCATION

University of Missouri-St. Louis

Bachelor of Science         Management Information Systems            Jan., 2004
Bachelor of Science         Business Administration Finance               Jan., 2000
Bachelor of Arts              Psychology                                              May 1992

COMPUTER SKILLS

Cobol, Micro Focus Cobol, MS Access, MS Word, MS Excel, MS Project, Windows, Netscape Composer, Web Development, Database Management, Information Systems Analysis, Information Systems Design

WORK EXPERIENCE

U.S. Bank Home Mortgage, St. Louis, MO

Quality Assurance Specialist July 2002 to Present

Establish monitoring process for new loan officer laptop orders.
Review and test hardware and software products on completed laptop builds.
Evaluate and test all new vendor release, help determine impact of enhancements on company and departmental business process prior to installation.
Monitor Help Desk reported problem tickets for laptop rebuilds.
Serve as liaison between branches, Mortgage Training, Mortgage Systems Support, and technical staff.
Track performance of all processes against standards established.

Edward Jones, St. Louis, MO

Service Specialist II Mar 2000 to June 2002

Solved and researched branch problems originating from branch office e-mails.
Served as an internal resource to new associates and teammates.
Maintained and formatted team web site to ensure all information is accurate and timely.
Performed peer reviews and generated monthly quality summary report.

Magdala Foundation, St. Louis, MO

Unit Supervisor Oct 1995 to Mar 2000

Created new, more effective policies and methods for training.
Developed, coordinated, and implemented treatment plan.
Supervised, hired, trained, and evaluated full and part-time staff.

Program Specialist Aug 1992 to Oct 1995

Designed and implemented client programs.

Aid for Victims of Crime Inc. St. Louis, MO

Case Worker/After Hours Victim’s Advocate Aug 1991 to Aug 1992

Handled incoming calls of a routine and emergency nature from crime victims.
Provided crisis intervention, counseling, and support services.

References available upon request

contact me: virtualteresa@yahoo.com
last updated: January 4, 2004