102-8 Pemberton Ave
A challenging position in Inside Sales and Customer Service where I can use my strong business to business sales skills, abilities and competencies developed through my experience and education.
SUMMARY OF SKILLS
Ø Highly skilled in Inside Sales and Customer Service even in a call center environment.
Ø Extensive experience in negotiating with Key Contact Customers.
Ø Well developed communication and interpersonal skills.
Ø Highly results oriented, hardworking, can work very well even under pressure.
Ø A good team player with excellent interpersonal skills.
Ø Ability to respond to adverse situations, e.g. system problems, irate customers, high call traffic.
Ø Effective and accurate decision making skills.
Ø Excellent interpersonal skills and ability to multi-task.
Ø Exceptional telephone communication skills.
Ø Strong ability and vast experience in up selling and cross selling.
Ø Proficient in MS Word, Excel, Power Point, Access, Outlook and Internet as well as data entry.
Inside Sales Skills
Ø Effectively coordinated with all Sales Representatives to achieve sales objectives.
Ø Provided pricing and program information to customers, vendors and Field Sales Representatives as required while generating new leads and closing sales.
Ø Did consultative selling of products and services that have been tailored to meet the needs of a diverse and highly profitable customer segment.
Ø Maintained relationships with key contacts and institutions which helped in closing leads.
Ø Achieved all measurable daily performance standards (calls, orders, closing rate, quota, etc.)
Ø Negotiated with customers and closed sales calls effectively.
Ø Processed orders correctly, accurately and backorder account.
CUSTOMER SERVICE SKILLS
Ø Responded efficiently and accurately to all customer inquiries and concerns.
Ø Maintained vital communication link between customers and sales office.
Ø Effectively solved customer complaints resulting in increase of sales by 25 percent and customer complaints by 40 percent.
Ø Provided accurate product information as well as did up selling and cross selling of products to all inbound calls resulting in 45 percent of branch business.
Ø Provided individualized service to external customers in solving complaints.
Ø Developed monthly contact schedule after outbound email and fax broadcast campaign.
Ø Coordinated with outbound sales campaigns to targeted markets to meet the total sales objectives.
Data Management and Administration Skills
Ø Ensured optimum servicing to our existing client base by promptly and accurately responding to customer inquiries on complex multiple problems.
Ø Handled incoming call inquiries with sensitivity and converted most of the enquiries to sales leads
Ø Evaluated account status inquiries at point of contact by analyzing information and recommending solutions.
Ø Based on email enquiries of products and phone enquiries from customers,
Ø Participated in inbound or outbound servicing campaigns.
Ø Worked closely with Branch Sales Managers to track leads turning to sales.
TELEPHONE SKILLS, EMAIL SKILLS AND MARKETING SKILLS
Ø Completed paperwork and reports on customer calls within 24 hours of receipt.
Ø Ensured all emails are responded to within the same business day.
Ø Answered online responses immediately and probed customer to find product requirements.
Completed two Customer Support Satisfaction Surveys
per month either through
fax, email or internet.
Ø Handled incoming calls for the Field Sales Personnel and kept track of sales.
Ø Telephone - cold called potential customer from various lists to generate leads and appointments.
Ø Collected emails and information for CRM database to schedule tasks for call backs and promote products.
Ø Emailed customers marketing material to update customers on products and services.
Ø Followed-up emails with telephone calls to sell mailing equipment and software.
Ø Secured Demo with outside sales executive to close sales for larger equipment and software.
Ø Updated ACT and Siebel CRM database with information for effective follow up.
NEW BUSINESS DEVELOPMENT AND SALES SUPPORT SKILLS
Ø Managed leads effectively and followed up leads with sales people to close leads.
Ø Worked sometimes under extreme time pressures very effectively and efficiently.
Ø Took the initiative to become involved in special projects and leadership opportunities.
Ø Provided customer support to sales team, maintained supplier relationships.
Ø Participated in various servicing initiatives as assigned and meet program objectives.
Ø Developed business opportunities for the sales team, leveraging the company's solution package
Ø Communicated the company value proposition to senior executives at prospective client companies
Ø Built rapport with executives at prospective client companies through discussion of sales, business, and technology issues
Ø Presented the company value proposition clearly and confidently by voice, email, and with in person presentations
Ø Worked closely with the sales and marketing teams to create lead generation best practices and
Ø Marketing Service Representative 2003-2006
Ø Service Delivery Specialist 2003
Sales and customer service representative 2002-2003
Client Logic Canada
Inside Sales Development Officer 1998- 2002
Ø Diploma in Business Administration Trios College (June 2004) passed with Honours.
Ø Postgraduate Diploma in Marketing Management.
Ø Certificate in MS Word, Excel, Power point, MS access, Internet
Ø Achieved 126 percent of the sales budgets won awards, incentives for excellent sales performance.
Ø Was declared the Best Customer Service and Sales Representative of the year.
Ø Trained more than 30 sales and customer service personnel on Siebel as well as ACT database management.
REFERENCES: EXCELLENT REFERENCES AVAILABLE ON REQUEST