Venkateswaran Lakshmanan

Ven
102-8 Pemberton Ave

Toronto Canada

M2M 4K8

416-222-9434

vlakshmanan100@yahoo.com

 

OBJECTIVE
A challenging position in Inside Sales and Customer Service where I can use my strong business to business sales skills, abilities and competencies developed through my experience and education.

 

SUMMARY OF SKILLS

       Highly skilled in Inside Sales and Customer Service even in a call center environment.

       Extensive experience in negotiating with Key Contact Customers.

       Well developed communication and interpersonal skills.

       Highly results oriented, hardworking, can work very well even under pressure.

       A good team player with excellent interpersonal skills.

       Ability to respond to adverse situations, e.g. system problems, irate customers, high call traffic.

       Effective and accurate decision making skills.

       Excellent interpersonal skills and ability to multi-task.

       Exceptional telephone communication skills.

       Strong ability and vast experience in up selling and cross selling.

       Proficient in MS Word, Excel, Power Point, Access, Outlook and Internet as well as data entry.

Inside Sales Skills

       Effectively coordinated with all Sales Representatives to achieve sales objectives.

       Provided pricing and program information to customers, vendors and Field Sales Representatives as required while generating new leads and closing sales.

       Did consultative selling of products and services that have been tailored to meet the needs of a diverse and highly profitable customer segment.

       Maintained relationships with key contacts and institutions which helped in closing leads.

       Achieved all measurable daily performance standards (calls, orders, closing rate, quota, etc.)

       Negotiated with customers and closed sales calls effectively.

       Processed orders correctly, accurately and backorder account.

CUSTOMER SERVICE SKILLS

       Responded efficiently and accurately to all customer inquiries and concerns.

       Maintained vital communication link between customers and sales office.

       Effectively solved customer complaints resulting in increase of sales by 25 percent and customer complaints by 40 percent.

       Provided accurate product information as well as did up selling and cross selling of products to all inbound calls resulting in 45 percent of branch business.

       Provided individualized service to external customers in solving complaints.

       Developed monthly contact schedule after outbound email and fax broadcast campaign.

       Coordinated with outbound sales campaigns to targeted markets to meet the total sales objectives.

Data Management and Administration Skills

       Ensured optimum servicing to our existing client base by promptly and accurately responding to customer inquiries on complex multiple problems.

       Handled incoming call inquiries with sensitivity and converted most of the enquiries to sales leads

       Evaluated account status inquiries at point of contact by analyzing information and recommending solutions.

       Based on email enquiries of products and phone enquiries from customers,

       Participated in inbound or outbound servicing campaigns.

       Worked closely with Branch Sales Managers to track leads turning to sales.

 

Ven
Tel: 416-222-9434
vlakshmanan100@yahoo.com

 

 

TELEPHONE SKILLS, EMAIL SKILLS AND MARKETING SKILLS

       Completed paperwork and reports on customer calls within 24 hours of receipt.

       Ensured all emails are responded to within the same business day.

       Answered online responses immediately and probed customer to find product requirements.

       Completed two Customer Support Satisfaction Surveys per month either through
fax, email or internet.

       Handled incoming calls for the Field Sales Personnel and kept track of sales.

      Telephone - cold called potential customer from various lists to generate leads and appointments.

      Collected emails and information for CRM database to schedule tasks for call backs and promote products.

      Emailed customers marketing material to update customers on products and services.

      Followed-up emails with telephone calls to sell mailing equipment and software.

      Secured Demo with outside sales executive to close sales for larger equipment and software.

       Updated ACT and Siebel CRM database with information for effective follow up.

NEW BUSINESS DEVELOPMENT AND SALES SUPPORT SKILLS

       Managed leads effectively and followed up leads with sales people to close leads.

       Worked sometimes under extreme time pressures very effectively and efficiently.

       Took the initiative to become involved in special projects and leadership opportunities.

       Provided customer support to sales team, maintained supplier relationships.

       Participated in various servicing initiatives as assigned and meet program objectives.

       Developed business opportunities for the sales team, leveraging the company's solution package 

       Communicated the company value proposition to senior executives at prospective client companies

       Built rapport with executives at prospective client companies through discussion of sales, business, and technology issues

       Presented the company value proposition clearly and confidently by voice, email, and with in person presentations

       Worked closely with the sales and marketing teams to create lead generation best practices and

optimize process.

 

WORK history:

       Marketing Service Representative 2003-2006

Neopost Canada

       Service Delivery Specialist 2003

Faneuil Group

       Inside Sales and customer service representative 2002-2003
Client Logic Canada

       Inside Sales Development Officer 1998- 2002
Bayer Inc

Education:

       Diploma in Business Administration Trios College (June 2004) passed with Honours.

       Postgraduate Diploma in Marketing Management.

       Certificate in MS Word, Excel, Power point, MS access, Internet

 

SPECIAL ACHIEVEMENTS

       Achieved 126 percent of the sales budgets won awards, incentives for excellent sales performance.

       Was declared the Best Customer Service and Sales Representative of the year.

       Trained more than 30 sales and customer service personnel on Siebel as well as ACT database management.

REFERENCES: EXCELLENT REFERENCES AVAILABLE ON REQUEST