Resume, Aug03

VIJAY

International Sales & Marketing and Account Support/Coordination

 

vnvijay@hotmail.com; Ph.+91-9844115235 / 00 91-80-5657122

 
SUMMARY

 

·     Total work experience of about 8 years, 6 of which is in IT & related services, covering International Sales & Marketing Support/Coordination, Relationship & Account Management, Client Service, Project Management and Web Production.

 

·        Current focus on International Sales & Marketing and Account Support and Coordination for the European region.

 

·        International Sales & Marketing Support/ Coordination responsibilities include involvement right from pre-sales to post-sales activities, coordinating/ preparing proposals, presentations, white papers, sales collateral, due diligence and research for leads and their subsequent identification.

 

·        Account/ Project Support and Coordination responsibilities include coordinating agreements, contracts, timesheets, maintaining program management dashboards, account and cash flow tracking, 3rd Party relationships, resourcing, candidate interviews, and visa & travel formalities. Responsibilities also include coordination of administration and accounts for the overseas sales team.

 

·        · Web technologies and eBusiness experience includes web production, audience development, and online campaign and media management, in conjunction with clients’ advertising agencies. Have conceptualized, executed and managed web sites and online campaigns for Citibank, TVS Suzuki, L&T, Timex, Indus-League, Mercedes Benz India and Freedom Foundation.

 

·         Computer literacy includes proficiency in MS PowerPoint, MS Word & Excel, MS Project, MS Visio and Communication tools.

 

·     Focus - Customer Satisfaction!

 
PROFESSIONAL EXPERIENCE

 

Oct 1999 till date ~ Leading IT Services Company, Bangalore (51 months as on Jan 2004)

 

Currently working with a Bangalore based CMM 4 certified leading provider of outsourced software development, systems integration and application maintenance services. Customer portfolio includes tier 2 retailers from Europe.

 

Sales Support Manager – Europe (current role)

 

·             Providing offshore support for onsite sales team

·             Involvement right from pre-sales to post-sales activities. Setting up Bid-Win teams and coordinating responses to RFI’s, RFP’s, RFQ’s and other such requirements including participation in client interactions

·             Qualifying and managing bids in accordance with defined procedures

·             Interacting with technical team and PMO to meet requirements such as initial estimation, solution approaches and white papers

·             Account/ Project support and coordination in terms of agreements, contracts, timesheets, 3rd Party relationships, candidate interviews, visa and travel formalities including client coordination post deployment

·             Coordination and generation of support material like presentations, white papers, collateral etc., for onsite sales team

·             Processing information and building repository of pre-sales collateral

·             Due diligence and research for leads and their subsequent identification

·             Coordination of administration and accounts for the overseas sales team, like salaries, cash receivables and payables, visa and passport processing and other general coordination

 

 

Account/Relationship Manager (previous role)

 

·             Single point of contact for clients

·             Managing clients and providing necessary support

·             Executing business requirements for clients

·             Managing web projects with a heavy creative bend

·             Audience development - Online campaign/ event, media management in conjunction with advertising agencies

·             Farming existing clients for further business     

·             Managing billing, payments and signoffs

 

Assistant Project Manager (previous role)

 

·             Managing complete project life-cycle

·             Managing client expectations

·             Formulating site strategy with project team

·             Understanding client requirements and skewing them against the scope

·             Initiating schedules and driving deadlines

·             Conducting internal and external checkpoints

·             Ensuring project documentation and adherence to processes

·             Project monitoring and budget control

·             Managing resources

 

 

 

 

 

Key Achievements

 

·             Consistently met SLA’s for pre-sales support and reduced turnaround time for sales artefacts

·             Streamlined reporting structure for UK and Finland

·             Championed the company's social cause with Freedom Foundation and Oasis

·             Led Indus-League’s foray into the internet, the websites being used as effective channels for complaints, troubleshooting etc

·     Audience development for Indus-League

 

 

Nov 1997-Sep 1999 ~ DBS Internet Services Pvt. Ltd,  Bangalore (23 months)

 

DBS Internet Services (now IdeaLake), a leading Indian web solutions company, offers consulting, strategizing, eCommerce, promotional campaigns and media on the web. These qualities are manifest in its Websites, Online Promotional Campaigns, Offers, Branding, Contests, eCommerce, Intranets & Extranets. Clients include fortune 500 companies like Citibank, IOCL, Microsoft India, Samsung Electronics, TVS Suzuki, NSE, HCL, Morgan Stanley to name a few.

 

 

Senior Account Executive

 

·             Single point of contact for clients

·             Managing clients and providing necessary support

·             Executing business requirements for clients

·             Preparing web strategies for clients in conjunction with advertising agencies

·             Coordinating with development team for web production

·             Farming existing clients for further business

·             Management of billing and payments

·             Audience development - Online campaign/ event, media management in conjunction with advertising agencies

 

 

Key Achievements

 

·             Best Designed Site 1st Runner Up nomination at the India Internet Awards, 1998, for the Timex India web site

·             Citibank’s UAE web presence in Arabic

·             Timex Watches' foray into the web and effecting its eCommerce exercise for NRI’s which included tying up with a card verification agency and a courier company

·             Titan's Ecommerce exercise on the web for NRI’s

 

 


 

Feb 1997-Nov 1997 ~ Dr. Jain Video on Wheels, Bangalore (10 months)

 

Dr. Jain Video On Wheels, part of Dr. Jain Group, is an unconventional mobile advertising medium that combines audio, video and interpersonal contact, coupled with market research.  Clients include TVS Suzuki, BPL, HLL, Timex, Tata Tea, ITC Zeneca, McDowell’s and Eicher to name a few.

 

 

Account Executive

 

·             Client relationship management

·             Execute business requirements for clients

·             Campaign & event conceptualization, management and tracking

·             Supervisory checks on campaign execution

·             Identifying new business prospects

·             Management of billing and payments

·             Drafting proposals

 

 

 

Sept 1996-Feb 1997 ~ Times of Indiranagar, Bangalore (5 months)

 

A weekly tabloid concentrating solely on the happenings in and around Indiranagar, a residential colony of cosmopolitan nature, TOIn is the forerunner in the "Local Tabloids" trend. Quoted as "doing well" by prominent newspapers in Bangalore, it has gained respect for its stringent articles against the negligence of the government.

 

 

Reporter, Advertisement Executive and PRO

 

·             Reporting

·             Writing articles

·             Selling ad space

 


 

Sept 1995-July 1996~ Jayem Engineering, Bangalore (10 months)

 

Jayem Engineering Company is a construction company. Jayem Engineering has executed projects of varying scales for reputed companies like Poorvankara, Thomas & Associates (of the Thomas & Zachariah fame), Dewan Housing and Ramya, in addition to independent houses.

 

Site Engineer

 

·             Drawing plans and their execution

·             Estimation

·             Labour recruitment

·             Material procurement

 

 

Computer Literacy

 

MS PowerPoint, MS Word & Excel, MS Project, MS Visio and Communication tools

 

Interests

 

Reading, Traveling and Music

 

Personal Information

 

·             Personal: 30/male/married. DOB- 20th Oct 1971

·             Contact: 91.9844115235, 080.5657122 (R)

·             Email: vnvijay@hotmail.com

 

Education

 

BE Civil Engineering, RVCE, Bangalore University, Bangalore

 

References

 

Will be provided upon request