VP, Productivity & Quality - Investment Bank, JPMorganChase, New York, NY, 2002-2003
Six Sigma tools and methodology to improve profitability and process performance within the Investment Bank as part of the IB Productivity & Quality team. Coached Black Belt and Green Belt projects and provided Six Sigma training. Developed Associates on the team.
· Aggressively worked to make Six Sigma part of the culture in the Investment Bank through the successful application and demonstration of the tools and methodology. Prepared and delivered Six Sigma training to all levels of the organization
· Coached nine Black Belt and Green Belt projects that reduced interest rate and credit risk, improved customer satisfaction and achieved over $16 million financial benefits, $44 million more projected over two years, providing Six Sigma expertise to ensure projects achieved financial targets
· Identified and implemented key metrics across the organization to improve quality and efficiency, reduce risk, and to measure performance against customer requirements
Six Sigma Black Belt - Supplier Management, GE Capital Card Services, Stamford, CT, 2000-2001
Utilized Six Sigma methodology to improve process performance and
manage projects for Sourcing, Finance and across the business. Coached Green Belts and Black Belts on use of Six Sigma methodology and tools.
· Led cross-functional implementation of Oracle Purchasing, an e-Sourcing initiative to digitize the purchasing function, meeting or exceeding all goals and objectives while meeting aggressive deadlines. Implementation considered a "Best Practice" among GE Capital businesses
· Conceived and coached eP-Card 1.0 project, a digital purchasing solution which increased purchase card volume while minimizing risk. Increased paperless transaction by 12% and e-pay volume by over 60%
· Provided Six Sigma expertise and training on 20 Supply Chain initiatives for high profile "At the Client, For the Client" project, strengthening client/business relationship while working at the client's site
Traveled, 1998-1999
Travelled in over 40 countries in Europe, Asia, Africa and North America.
Supply Officer, US Navy, La Maddalena, Italy, 1996-1998
Responsible for logistics support of U.S. forces operating in Sardegna, Italy. Managed a department of 30 military, civilian and Italian national personnel and six divisions: Purchasing/Contracting, Shipping/Receiving, Billeting, Post Office, Personal Property Shipping Office, and Hazardous Material Control and Management.
· Implemented the Consolidated Hazardous Material Reutilization and Management Program, expected to require over a year to implement, in four months
· Reduced time for material procurement and receipt by over 75% by streamlining command supply procedures
· Coordinated supply and logistics support of U.S. forces for three major NATO exercises in Sardegna
· Developed a Supply Department website, using IT to automate processes and improve customer service
Instructor for University of Maryland, European Division, La Maddalena, Italy, 1997
Taught BMGT110: Introduction to Business and Management; and BMGT310: Managerial Leadership.
Supply Management Assist Team/Staff Budget and Requisition Officer, US Navy, San Diego, CA, 1993-1995
Performed Supply Chain Management consulting and inspections for Supply Departments of aircraft carriers to improve mission capability and readiness. Managed an annual budget of over $1M dollars to support the material and administrative needs of a staff of over 600 personnel.
· Provided training in Quality Assurance and Process Improvement during assist visits of the Supply Department of aircraft carriers, which resulted in markedly improved operations in every instance
· Designed and implemented a new process for maintaining the $2.7M of staff plant and minor property records which streamlined procedures while increasing accountability
· Provided guidance on implementing new Simplified Acquisition Procedures aboard ship; first in the navy
Supply Officer/Assistant Officer in Charge, US Navy, Antarctica, 1993
Responsible for the administrative and morale matters for a winter-over detachment of 56 military and 13 civilian contractors, as well as all logistics support and materials management at McMurdo Station, Antarctica. Oversaw the operations of 5 divisions: Material, Retail Sales, Fuels, Billeting, and Disbursing.
· Administrated a $340K foreign services contract, including providing oversight and negotiating terms, as the Contracting Officer's Technical Representative
· Initiated and executed a plan to offload over 30% of an 18K line item inventory carried as excess for turn-in for monetary credit, turning dead stock into a monetary gain of about $1M
· Coordinated critical refueling operations for Winter Fly-In without incident while achieving faster turn-around times
Sales Officer/Billeting Officer, US Navy, Antarctica, 1992-1993
Managed two retail stores, 7 berthing facilities, a barbershop, beauty salon and all laundry facilities supporting over 1500 personnel.
· Attained record sales of over $450K, a 10% increase
· Reconciled two warehouses with 2K line items and over $1.5M of inventory to 100% accuracy
· Implemented new JIT inventory control procedures, which reduced waste by over 90%