1. Always remember that the customer is the reason YOU have a job and should always treat them with respect, even if its hard at times
2. Use the stop, look, and listen technique, the customer can be a very useful tool if you allow them to be. Let them describe what is going on and you'l get more out of it.
3. Be professional. Always look your best and if needed bring a change of clothes
4. Always wear boot covers, even if the customer doesn't ask you to put them on, it reflects a better image of the company and of you
5. Divide and conquer technique is a very useful tool. Be sure to divide your areas in half and continue to while testing, it will save time and frustration.
6. When dealing with an irate or unhappy customer, remember that they are upset at the situation, not YOU. Listen to them and try to be patience and hear them out before talking and do what you can to diffuse any bad situations
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CHAPTER TWO