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In-stock merchandise will ship within 3 business days of receipt of your order. Standard ground delivery time averages between 5-7 working days. If an item is temporarily out of stock, we'll let you know the expected delivery date. Our standard carriers require a street address; if you use a postal box number, shipping is by parcel post. Items ordered together do not always arrive together. All delivery charges will be applied to the first of multiple shipments. Standard delivery items will only be billed upon shipment. U.S. territories, Alaska and Hawaii call Customer Service for quote. Please add $4.95 for each additional delivery destination.
For an additional charge, we can ship most in-stock items faster. Orders placed by 11 am (CST) Monday-Friday can be shipped overnight for an additional $17.95 per address, or by Rush Service (2-3 business days) for an additional $7.95. Carriers require a street address and phone number for this service. Unusually heavy or bulky and "direct shipped" items (and deliveries outside the contiguous U.S.) may require an extra charge or may not be eligible for rush delivery.
Heavy or oversized items are subject to a surcharge in addition to the regular shipping charges. Freight deliveries are curbside only. If the item is delivered outside the contiguous U.S., other additional charges will apply. The customer is responsible for all duties/taxes.
If an item is received damaged , please notify our Customer Service Department within 24 hours so that a claim can be processed. Please hold to original carton and damaged merchandise for inspection, otherwise no claim, replacement, or refund can be honored.
If you are not satisfied with your purchase, it must be returned within 60 days for you to receive a refund or exchange. Returns received after 60 days but within 90 days, qualify for exchange or merchandise credit only. For your protection, returned packages must be insured for the value of your merchandise. Repack items carefully in the original packing materials with the return form and prepay shipping. (please note that you are responsible for the safe return of merchandise and for all shipping costs).
If you paid by check or money order, we will issue a refund check. If you paid with a credit card, product charges will be credited to your account. SHIPPING CHARGES ARE NON-REFUNDABLE.
Customized orders and personalized items are non-refundable. Shipping charges are not refundable once your order has shipped.
To order:
By phone-1-630-985-0004
Monday-Friday: Hours 8 a.m.-8 p.m.
Saturday-Sunday: Hours 9 a.m.-6 p.m.
All hours (CDT)
check or money orders.