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Thomas
Mshar
12715-834
Vinings Creek Drive
Matthews,
NC 28105
704-841-9577
Professional Summary
- An energetic, self-motivated Microsoft
Certified Professional skilled in Windows 2000, NT, Macintosh, Linux/Unix
and Netware environments.
- A quick learner skilled in communication,
problem solving and conflict resolution with the ability to multi-task and
thrive in high demand situations
- Thrive on solo projects and in team based
situations
- Possess working knowledge of LAN/WAN/VLAN
technologies, and proper protocol configuration.
- Enterprise environment maintenance: including
server/desktop support, proper backup procedure using latest
software.
- Experienced in Internet technologies, and
web-page design using Microsoft Front Page.
Certifications
Microsoft
Certified Professional (MCP) April 19, 2001
Microsoft Certified Systems Engineer (MCSE)
Jul
26, 2001
Technical Skills
Operating Systems:
- Provide troubleshooting for hardware and software problems
- Windows
2000 Server, Windows 2000 Professional,
- Windows NT 4.0 Workstation &
Server
- Windows 98, 95, 3.x.
- Citrix Systems
- Windows XP (Beta Test)
- Linux Mandrake, Linux Red Hat,
Free BSD
Hardware:
- Installation and
configuration of Server/Desktop software, hardware, and system components
- Hands on experience with
implementing DNS, DHCP, WINS, RIS, RRAS, Proxy Server.
- Strong working knowledge of
Active Directory. Active directory integration and DNS replication.
- Network support including
LAN/WAN/VLAN environments.
- Network communication using
various protocols
- Properly securing networks
using Cisco equipment, Proxy Server, ISA
- VPN Implementation and
maintenance.
- System backup operations,
fault tolerant drive setup
Software Experience:
- Altiris
- Citrix MetaFrame
- Citrix NFuse 1.5
- Backup Executive, Norton Ghost
- ISA Server
- Microsoft Office, Microsoft Front
Page
- Microsoft SQL, Microsoft Visio
2000
- Crystal Reports
- Veritas
- Visual Basic 6.0
Technical Work Experience
Maersk- Sealand àJune 2001
Workstation Support/Desktop
Support
- Responsible for providing repair, maintenance, and
software configuration of PC’s and laptops running Windows NT and Windows
95.
- Provide troubleshooting for hardware and software
problems.
TechTrain àJune 2001- present
Internship
- Working knowledge of enterprise server environments
- Microsoft SQL
- Hands-on experience with CISCO Routers and
Configuration
- Working knowledge of LAN, WAN, VLAN environments
- Network mapping using Visio Enterprise Edition
- Image creation maintenance with Altiris.
- Experience with Backup Executive, Veritas
- Responsible for providing repair, maintenance, and
software configuration of PC’s in a Windows 2000 environment.
Mshar
Powertrain Specialists (part time work for family business) à1983-1998
Workstation Support/Desktop
Support
- Helped Administrate a peer to peer network
- Migrated DOS, Windows 3.x, 95, 98, NT
Additional Experience
Charlotte Mecklenburg Substitute Teacherà(March
2001-Present)
- Responsible for providing repair, maintenance, and
software configuration of PC’s in a Windows 2000 environment
- Substituted for teachers throughout the school district
- Worked with varying student ability and grade level
- Developed on-demand class agendas
Harrisburg Area Community College (Student
Government Vice President) May 1999-May 2000
- Elected one term as Student Government Associations
Vice President
- Directed student activities for 14,000 students
- Presided over Student Government Senators in regular
meetings
- Developed a budget with $180,000 (student activity
fees)
- Directed Inter Club Council (ICC)
- Attended international leadership conference in New
Orleans, LA
Education
Tech Train USA – Charlotte, NC (7/00 – Present)
A Microsoft Certified Technical Education Center
- Currently enrolled in the Microsoft Certification System
Engineer (MCSE) Career track program.
- Completed A+, and Net+ coursework.
Harrisburg Area Community College – Harrisburg,
PA
(1998-2000)
- Obtained
52 college credits in general studies