Christian Hernandez                 Phone: 214-681-7133  

                   Coppell / N.Dallas, TX                                                      wirelesschrish@yahoo.com

                                                                              web page: www.oocities.org/wirelesschrish

Professional Resume
 


                                                                  

                                                                               

                                                                                                                                                                       

OBJECTIVE

 

My career goal is, technology, growth & success. Enthusiastic and goal driven professional with experience in several industries seeking a challenging position where my communications, technical and analytical skills will be further developed and fully utilized.

 

 

EXPERIENCE

 

04/2003 - 04/2004 NOKIA, Research and Development Labs                  Irving TX,

Test Operator Quality Assurance Technician

I conduct validation and research tests and analyze data to support engineers, maintain laboratory equipment and build prototypes. Testing, fault finding and debugging at component, board or module level.
Support handset design process by using testing methods (e.g. chemical, environment, drop tests etc)
Analyze test data and make recommendations based on results. TDMA, GSM, CDMA wireless network protocol testing, SMS, MMS, EMS (text messaging and multimedia features) tests performed as requested. Environmental, mechanical, surface, paint integrity, and package testing for NOKIA wireless phones and devices. I participated in Six Sigma projects regularly.

 

5/2002 - 04/2003   - Verizon Wireless, North                                               Dallas TX

Certified Wireless Technician                          

My duties consist of customer service and repair handsets; I personally maintained my tech area and the inventory of parts for replacement. Repair handsets need to be inspected for liquid damage or trace, physical damage or testing each handset in a TriMode CDMA Acterna Unit. Software upgrades are done in the handsets flash versions and or PRL (Preferred Roaming List). I have trained with technicians and vendors to certify for manufacturers like, NOKIA, NOKIA Diego PST, Motorola, Kyocera, Audiovox, LG, Samsung, Sharp and the PST or Flash software loaders for each handset. I repaired or refurbish about 30 handsets a day, about 750 per month. 

 

10/2001 - 5/2002   Azraelxes Consulting Residential & Commercial      Dallas TX

Self-Employed/ Technician                    MSN Keyword : Azraelxes        

I managed my business, advertised and worked with a small team.

We did installations of a variety of electronics, wiring, technical support and repair.

Audio

Speakers

Automotive

Boat

Cable

Satellite

DSS

HDTV

Network

PC

Multimedia

Custom

Video

Cameras

Security

Projection

 

3/1997 - 10/2001 Bank One / Paymentech                                                 Dallas, TX             

 Technical Support Level 1 & 2                        

 I supported point of sale (POS) equipment networked and or stand alone, such as Verifone, Hypercom, Datacard, Lipman (Nurit), Dassault (Talento), Link Point Eclipse, Magtek Check readers, check conversion software and PC software designed by Paymentech, NDC, MAPP, and other processing providers. Troubleshot terminal errors build new programs for our merchant’s equipment and downloaded the programs via phone line. We verify transaction transmission to our networks; my job required customer service skills, call tracking as well as troubleshooting and equipment knowledge. I am certified to support Verifone, Hypercom and Datacard networking products.

In 2001 I worked in the First USA / Paymentech IT support Helpdesk assisting the Dallas, Tampa call centers and the southwest region banks.

 

 

 

 

 

 

 

EDUCATION:  1997 to 2003

 

1996 - Univerisdad Nacional Autonoma de Mexico - Design and Function

2001 - Richland College, Digital Multimedia &ammp; Computer Animation, Photoshop & Illustrator

2001 - NOKIA Level 2 Handset Support, Certificaation

2003 - Wireless Network Essentials

2003 - Wireless Handset Components Basics<

 

SKILLS

 

SOFTWARE

 

 

EQUIPMENT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                   Letter of Recommendation      

      

Reliability Test Lab

 

 

Elmer Freeman

 

 

 

April 30, 2004

 

 

 

 

Nokia – Reliability Test Laboratory
6000 Connection Dr., Mail Drop 2-200 • Irving • TX • 75039
(972) 894-4279 • Fax (972) 374-0901

 

April 30, 2004
 

 

To whom it May Concern:

Christian Hernan has worked as a Reliability Test Technician (Contractor) in my team over the past year.  He has participated in many testing activities and projects over this time period.

Chris is an innovative self-starter, who needs little guidance in the performance of his assigned task. He researched, planned and designed several test fixtures, as well as assisting in the development of validation and preventive maintenance activities.

Chris is a very self-motivated and creative young man who often exceeds expectations.  For example, he refurbished a piece of lab equipment with minimal supervision.  In addition, he created a fixture for this equipment that expanded the capacity by six times.

Chris will be an asset to any environment that requires a creative, professional employee who strives to deliver excellence in everything he does and I highly recommend hiring him. 

Sincerely,

Elmer Freeman

Elmer Freeman
Team Lead, Reliability Test Lab
972-894-4279, elmer.freeman@nokia.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Letter of Reference

 

Verizon Wireless
April 10, 2003


To Whom It May Concern:



Christian Hernandez was employed with us from May 2002 and ending April 2003. During that period he held the following positions:

- Level 2 Certified Wireless Technician
- Customer Service

During his employment with us, Christian demonstrated strength in the following areas:

- Self-motivated, creative, well-trained, outstanding technical skills

- Exceptional customer service skills, ability to work well with others, good team player

 

Christian was one of a few technicians’ chosen nationwide for a Repair Shop pilot program,

The knowledge, dedication, skill and customer service approach Christian displayed was key in the success of this program to the North Dallas region.  

 

 

 

 

 

 

 

Benjamin Martinez

Mobile: 214 235-6686

Wireless Helpdesk Mgr

1-800-VERIZON ext 4832

 

 

 

 

 

 

Verizon Wireless, 6 Campus Circle, Westlake. TX 76262 1800 837-4966