Name
Email:
sah@sonic.net Phone: (xxx) xxx – xxxx
Desire to
leverage my strong leadership ability, cross-functional experience with all groups
in an organization, excellent customer-facing skills and knowledge of the
software Product Development Process. Demonstrable fast
learner.
Experienced in SQL (Oracle, MSSQL),
source control and release tracking applications, and defect/enhancement-tracking
systems. Background in UNIX (Solaris), Windows OS and MacOS. Proficient in MS
Office Suite and other applications.
Some Java programming experience.
As Best Practices
Manager, I was heavily involved in Extensity’s Product Development Process,
working with cross-functional teams (Services, Engineering, QA, Product
Marketing, Sales, Business Development, Support, Hosted Operations) and
flagship customers to: develop external and internal design specifications for
Extensity products/releases; address and resolve product defects and
enhancements; led groups (Sales Engineering, Training, Documentation, Implementation
Practices) to streamline internal practices and processes; and train/mentor new
employees and implementation partners.
Worked with Professional
Services, Development and Product Marketing in various capacities, including
Client/Project Management, Product Development, and Operations. Worked
in Professional Services for four years, completing over 15 Extensity software implementations
while enhancing the methodology used. Managed multiple
client engagements leading a small team of consultants through the entire
implementation cycle.
Served in a combination
of roles (Project Leader/Project Manager, Functional Lead, and Technical Lead) to
provide consulting services, assisted current and prospective customers in
streamlining and enhancing internal business processes and workflow using
Extensity applications and integrated solutions. Responsible for
consultant and customer training, scheduling/managing resources, defining
statements of work, project planning and scoping, systems configuration, ERP
systems interfaces, quality assurance, application deployment and support, and
maintained client and upper management communication to ensure high customer
satisfaction.
Reported to IS Manager
and CFO. Assisted in management of financial databases and application
development for UCSF’s largest department. Analyzed/developed/supported
integration of databases with client/server and intranet Web applications in a
cross-platform, multi-protocol environment (Win95/NT, MacOS, UNIX). System/Network/Database/Web
Administrator for LAN.
Internet Business Solutions,
Managed all IS/IT functions
for small Internet startup that focused on Web Development/Hosting Operations
solutions for small to medium-sized companies. Setup/administered UNIX
production and development servers for over 500 domains and 300 Web sites.
Worked with several ISPs regarding WAN, data center, and Web hosting issues.
Provided technical support for in-house programmers, developers, sales staff,
as well as over 200 customers.
Researched new software
and hardware for Web content and development.
Education
During college, worked as Computer
Consultant for Haas School of Business, 8/96–11/97
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