User name and password has been confirmed
	Event Calendar
	Team Members: Liying Wu, Joseph Menzel, Neil Brenner, Goran Vujovic, Federico Fiallos
	Event	Trigger	Source	Activity	Response	Destination
	External
1	Customer Checks Item Availability (CD study material)	CD Inquiry	Customer	Look up CD Availability	CD Available	Customer
2	Customer Checks Item Availability (Book)	Book Inquiry	Customer	Look up Book Availability	Books Available	Customer
3	Exam study notes request	Exam study notes Inquiry	Customer	Look for Notes Available	Notes displayed	Customer
4	Customer requests information about a product	Support	Customer	Information request	Information sent via email	Customer
5	Customer Registration Request	New Registration form "pop up"	Customer	Personal Information Registration	Registration Conformation	Customer
6	Customer Membership Registration	Data entering	Customer	Personal Information Registration	Registration Conformation	Customer
7	Customer downloads free product online	Customer request for free demo	Customer	User name and password has been confirmed	Send product download	Customer
8	Practice study questions request	Practice Question Inquiry	Customer	Look up available Practice Questions	Display Practice Questions	Customer
9	Customer Places an order	New Order	Customer	Create New Order	Order Details	Shipping/Accting
10	Customer confirms an order	Pro-forma received	Customer	Order confirmation	Prepare product for shipment	Shipping/Accting
11	Customer pays for product	Payment	Customer	Money transferred for product	Money sent to company	Accounting
12	Select Payment form	Payment	Customer	Choose type of credit card	Site choices	Accounting
13	Payment is denied	Payment	Database	Inform customer of reason for denial	Send email	Customer/Acctng
14	Customer Changes order	New Order	Customer	Cancel previous order/create new order	New order conformation	Customer/Acctng/Shipping
15	Sales department sends pro-forma	Notice of Order request	Sale dep.	Create Pro-forma	Send pro-forma	Customer
16	Shipping fulfills order	Notice of Order Fulfillment	Shipping	Record order fulfillment	Conformation of order fulfillment	Database
17	Order Confirmation E-mail sent to customers	E-mail	Database	Information emailed to customers	Internal system confirmation	Customer
18	Shipping Confirmation E-mail sent to customers	E-mail	Database	Tracking number emailed to customers	Internal system confirmation	Customer
19	Customer Cancels order	Order Cancellation Request	Customer	Cancel order	Cancellation conformation	Customer/Acctng/Shipping
20	Customer checks order status	Order Status	Customer	Look up customer's order	Display order status	Customer
21	Customer checks tracking info on package	Tracking Info	Customer	Check tracking information	Tracking information	Customer
22	Payment receipt confirmation	Payment	Customer	Payment has been confirmed	Company receives credit amount from bank	Customer
23	Customer changes personal information or password	User Information	Customer	Update personal information/password	Confirm information	Customer
24	Customer requests regular news subscription	Customer clicks subscription button	Customer	Customer's email added to our distribution list	Start sending news to customer	Customer
25	Customer asks tech support team a question	Support request	Customer	Information request	Support team answers via email, phone call or IM	Customer
26	Billing and shipping info is incorrect	Order placement process	Customer	Highlight incorrect fields	Immediate site response	Customer
27	New Product added	New Product	Purchasing dep	Product added to database	Web page updated	Customers/shipping&receiving/acctng
28	Customer order can't be fulfilled or is delayed	System alarm	Shipping	Notify shipment delay	Email customer	Customer
29	Measuring customers satisfaction	Evaluation of performance	Customer serv dep.	Develop surveys	Survey analysis and summary	Management
30	Customers send back survey	Email received	Customer	Customer sent back surveys	Add into database	Customer Serv. Dept
31	Company places an order to suppliers	New supply order	Purchasing dep	Develop the list of items required	Send the inquiry	Supplier
32	Identifying new/alternative suppliers	New products/ process improvement	Mgmt	Research	Identify opportunities	Management
33	Refund request	Refund payment	Customer	Transfer money to customer account	Refund compliance	Accounting
	Temporal
34	Weekly sales report	Automatic report request	Database	Report generation		Management
35	Weekly inventory report	Automatic report request	Database	Report generation		Management
36	Weekly marketing report	Automatic report request	Database	Report generation		Management
37	Projected sales report (Weekly, monthly and annual)	Automatic report request	Database	Report generation		Management
38	Weekly customer complaint report	Automatic report request	Database	Report generation		Management
39	Weekly site maintenance report	Automatic report request	Database	Report generation		Management
40	Weekly Receivable/Payable report	Automatic report request	Database	Report generation		Management
41	Weekly cash flow report	Automatic report request	Database	Report generation		Management
42	Weekly Minimum/Max Just in time report	Automatic report request	Database	Report generation		Management
43	Weekly Customer Survey Result	Automatic report request	Database	Report generation		Management
	State
44	Automatic reorder	Item Availability	Database	Place order for more product	Product ordered	Publisher/Warehouse
45	Item sold	Customer purchase	Database	Inventory adjustment	System analyzes min/max reorder point	Database
46	Customer return/cancellation	Order request/cancellation request	Customer	Inventory adjustment	System analyzes min/max reorder point	Warehouse/Acctng
47	System generates inventory restocking to max	Inventory depletion	Database	Places order to supplier	Product ordered	Publisher/Warehouse
48	System down	System error	Software/Hardware	Identify the problem	Develop solution	System maintenance department
49	Website requires update	New products/features	Marketing	Prepare updates	Set the updates on the web	R&D
50	Server Busy	Out of capacity	Database	IT solve the problem	Update the system	System maintenance department