Slow computer (late accpt cargo)

Fish Bone (Ishikawa Diagram)

To Identify 4 M Factors create Unsatisfy Customer

Lack of wooden pallet/plastic (late/wet cgo

1. Material 2. Machine

Unaccurate scale (discrepancy weight)

Untrained staff (mishandling)

Staff negligence (mishandling/ Irregularities)

Lack of man power (late cargo, mishandling)

Lack of comp automation (late input/iformation)

Manual lifting of ULD/Improre handling ULD (damage ULD)

Unflexible Policy (tight cut off time of cargo acceptance)

Unsatisfy Customer/Complaint from Airline or Agent

Late Cargo due to unsufficient TD (delay flight)

Unsufficient Cargo Space (left behind/missing cargo)

Unsufficient Dollies for cargo (delay flight)

4. Methode 3 Man Power