HANDLING COMPLAINT

&

PROBLEM SOLVING

 

SESSION 1

 

  1. COMPLAINT & CLAIM
  2. CARGO CLAIMS
  3. PROSES CLAIMS
  4. COMMON MISHANDLING CASES
    1. SHORT LANDED
    2. OVERCARRIED
    3. SHORTSHIPPED
    4. OFFLOADED CARGO
    5. UNDELIVERED CARGO
    6. DAMAGE CARGO
    7. MISLABEL CARGO
    8. MISSING/PILFERAGE CARGO/AWB

 

·        BREAK

 

SESSION 2

 

  1. OTORITAS PENGGANTIAN
  2. PERAN & TANGGUNG JAWAB CARRIER
  3. LIMITATION OF LIABILITY
  4. TIME LIMITATION ON CLAIMS
  5. GUIDELINE IN PROCESSING CLAIMS
  6. SETTLEMENT OFFER
  7. REJECTION OF SETTLEMENT OFFER BY CLAIMANT

 

SESSION 3

 

  1. REVIEW

 

SESSION 4

 

  1.  Q&A
  2. TEST