| Final Product all of our baskets are wrapped in a cellophane bag or shrink wrap and finished with a large bow. |
| SubstitutionsWe are delighted to offer our customers beautiful gift baskets containing only top quality products. We are committed to offering you exceptional packaging, fast, efficient service and secure. If we are out of stock on an item an item with greater value will take the out of stock items place. |
| Email for product information, questions, special request, changes or updates to orders, inquiries about the status of your order or other matters, please try to converse with us through e-mail as much as possible. Email is normally the quickest and most efficient way for us to provide timely answers to your questions or resolve any issues you may have. It simply is not possible to answer every request, immediately, by phone. Email Customer Care. Your name, email address and order number, which enables us to identify and track your order, must be included for you to receive a reply. Thanks for your assistance in helping us to better serve you.All freight damage claims are the responsibility of the freight carrier and must be filed accordingly. Any spoilage or shortage resulting from freight damage are the responsibilty of the carrier. |
| If you need assistance placing a gift basket order, please contact us by email ,or your Basket Agent number. We are here to help and strive to make your shopping experience with us as pleasant, and hassle free as possible. We reply as quickly as possible, normally within 24 hours on business days, Monday - Friday between 9-5. |
| DELIVERY POLICY The time of day your order is placed, method of delivery you choose, weather conditions, location of recipient, holidays and occasional delays by carriers can all impact the delivery time and arrival date of your order. Please note: We will do everything possible to expedite your order, however we cannot guarantee specific times and dates of arrival. Free delivery (Nov. thru Dec.) Money Order, Cash, PayPal(CC) should be sent to this address: Xpressions by Tiki Shannon PO Box 464058 Lawrenceville,GA 30042 - Delivery service may or may not leave package at the door if no one is home. We have no control over which packages are left at recipient's door and which packages are not. This may cause a delay in receipt of your package if your recipient is not available to sign for the delivery. We cannot be responsible for deliveries that are delayed if no one is available to sign for the package.Deliveries are made by local postal service if outside the local X-pressions warehouse delivery region (Region includes:Fayetteville, PeachtreeCity, Tyrone, Newnan, Suwanee, Lawrenceville, Snellville, cities of GA area) If you have a Basket Agent delivery will be made through your Basket Agent, as soon as order is placed by your Basket Agent they will know the possible delivery date. - Hospital Deliveries: Unless you are absolutely certain that the recipient will still be in the hospital when your gift arrives, (refer to delivery policy above) consider having the gift shipped to recipient's home address. Should you elect to ship to a hospital address, please be advised that we can assume any responsibility for gifts becoming lost or misplaced within hospitals, failure of the hospital staff to deliver the gift to the patient's room, or gifts arriving after a patient has been dismissed. - Hotel Deliveries: Unless you are absolutely certain that the recipient will still be in the hotel when your gift arrives, (refer to delivery policy above) consider having the gift shipped to recipient's home address. Should you elect to ship to a hotel address, please be advised that we can assume no responsibility for gifts becoming lost or misplaced, failure of the hotel staff to deliver the gift to the guest, or gifts arriving after a guest has been dismissed. |