PROBLEM SOLVING
· Welcome problems!
         
· Where no problem is perceived, there is no improvement      

· Problems are mountains of treasures        

· Don’t hide problems - highlight them        

· Start with “our” problems. “Their” problems come later      

· Problems are usually best solved where they occur - not in the office    

· Best problem solvers are usually people closest to the problem     

· Involve all concerned in problem solving       

· Don’t just solve the problem - prevent recurrence
     
· Find the root cause - Ask 5 why’s      
 
· Eliminate the cause - change the process 
     
· Standardize the new process         

· Try to keep solutions simple