Shannon K.L. Erdman

647 Deerwood Lane

Quakertown, PA 18951

Phone 215-529-9390

E-mail Shannon_Erdman@hotmail.com

Objective	Obtain a position in the Information Technology industry that will utilize my Networking and PC Technician education as well as broaden my knowledge.
Summary of qualifications	CompTIA A+ Certified CompTIA N+ Certified Microsoft Certified Professional, Windows 2000 Professional Windows 3.1 – 98 and NT 4.0 – 2000 Microsoft Word and Access HTML Visual Basic
Education	May, 2001 – August, 2001 Bucks County Community College Newtown, PA Visual Basic Programming Oct., 1999 – Dec., 2000 Computer Learning Center Plymouth Meeting, PA Networking Technology § 4.0 GPA
Professional experience	March, 1999 - Present Colorcon West Point, PA Quality Administrator · Maintain LIMS Finished Product Specifications and Customer Requirement Database · Enter new LIMS Specifications · Provide technical information to Customers · End User and Special Project Support Quality Assurance Staff Assistant · Enter new Q&A Finish Product Specifications · Maintain Q&A Finish Product Specifications · Filing and maintaining of GMP employee training records and Master Batch Sheets. · Customer audit support. · Provide technical information to Customers Jan. 1999 - March, 1999 McCallion Staffing Agency Montgomeryville, PA Temporary Employee · Colorcon Formulation Verification, data entry, and filing. Sept., 1998 - Jan., 1999 Manpower Employment Quakertown, PA Temporary Employee · Omnipoint Communication, Nov., 1998 - Jan., 1999 Data entry of customers’ requests and limited troubleshooting. · Cherrydale Farms, Sept., 1998 - Nov., 1998 Numerical data entry and verification of student orders. July, 1997 - Sept., 1998 PECO Energy Company Morton, PA Emergency Service Customer Consultant · Receiving and data entry of electric, gas and nuclear emergency calls from customers, bystanders and emergency services.