Shannon K.L. Erdman
647 Deerwood Lane
Quakertown, PA 18951
Phone: 215-529-9390
E-mail: Shannon_Erdman@Hotmail.com

Summary of Qualifications

CompTIA A+ Certified
CompTIA N+ Certified
Microsoft Certified Professional, Windows 2000 Professional

Education

Oct., 1999 - Dec., 2000             Computer Learning Center       Plymouth Meeting, PA
Networking Technology
GPA 4.0

Professional Experience

March, 1999 - Present              Colorcon                                     West Point, PA
Quality Administrator

Maintain LIMS Finished Product Specifications and Customer Requirement Database

Enter new LIMS Specifications

Provide technical information to Customers using IBIS reports.

End User and Special Project Support

Quality Assurance Staff Assistant

Entered new Q&A Finish Product Specifications

Maintained Q&A Finish Product Specifications

Filed and maintained of GMP employee training records and Master Batch Sheets.

Customer audit support.

Provided technical information to Customers using IBIS reports.

Jan. 1999 - March, 1999            McCallion Staffing Agency       Montgomeryville, PA
Temporary Employee

Jan., 1999 - March., 1999        Colorcon                                      Formulation Verification

Sept., 1998 - Jan., 1999              Manpower Employment            Quakertown, PA
Temporary Employee

Sept., 1998 - Nov., 1999         Cherrydale Farms                         Data Entry

Nov., 1999 - Jan., 2000           Omnipoint Communication            Customer Service

July, 1997- Sept., 1998               PECO Energy Company           Morton, PA
Emergency Service Customer Consultant

Receiving of electric, gas and nuclear emergency calls from customers, bystanders and emergency services.

Data entry of emergency calls’ information to be used by dispatchers.