VANMAAREN'S CWI SURVEY COMMENTS
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Q8 Comments: I connect to WebTV through a toll free phone number and I don't get any interruptions any more !!! Pascagoula, Mississippi wrote: Q9 Comments:I haven't done any of the remedies above. I was told it was a glitch in the software and WebTV was aware of and working on it. Lewisville Tx wrote: Q10 Comments:1-3 hrs daily. Since webtv has changed my access #'s te frequency of the interruptions has dramatically lowered. Now, the correct answer to this question would be 10A. West Linn, Oregon wrote: I am now trying a connection through my local ISP. I am hopeful that it will show improvement. I also maintain a Concentric account through the same dialin node as Webtv and I generally get only 21 bps as per my modem readout. Via my local ISP I get 26 - 28 bbs. . We'll see if the changed access node makes a difference. Audubon, NJ wrote: Q3 Comments:Hell, it happened as I was filling this survey out! Ususally twice in each session. Final comments:This problem seems to be getting worse. At first it was just a nuisance. Now it happens with such regular occurance that it's become part of working on the web. I don't understand why other web user's, like my neighbors (we share the same house thus the same main line into the house) don't havethis same problem. Maybe it's because they have a real computer? If this problem is related to the phone companies outside lines, there must be some way for the modem to check for noisy lines and let the user know so that appropriate actions maybe taken. If its a webtv/Sony problem then something in the way of reduced cost of services must be setup. Also a reimbersement program would make service savy sense. It's not fair to be charged the same amount for internet access as real computer users and not have the same quality! Germantown,Ohio wrote: Final comments:The cut-offs seem to run in batches. What's really frustrating is that sometimes I really do have a call and the box doesn't shut off for a long time. Frequent false cutoffs make this even more irritating. Oak Lawn, IL wrote: Q3 Comments: I get on average 3-6 mistaken disconnecions per day. I used to get about 10, so things are improving. Who knows, perhaps a month from now I'll get only one per day, and then in two months .....ZERO.... Q5 Comments: They are occurring less frequently than before, so I guess the engineers are winning the battle, however, I'm not sure I'm getting ALL my calls. How would I know for sure? A friend or family member could tell me they tried--but got many busy signals, but someone I don't know who doesn't call back?? Who knows?? So far no complaints of busy signals so people must be getting through. Q7 Comments: I haven't had it happen to me on the e-mail page yet, so apparently the problem is with the ISP not the WebTV network in Palo Alto. But perhaps thats just coincidence!!! Los Angeles CA wrote: Final comments:The cut-offs seem to run in batches. What's really frustrating is that sometimes I really do have a call and the box doesn't shut off for a long time. Frequent false cutoffs make this even more irritating. Houston Tx wrote: Final comments:The problem has lessened since I bought set in late December and many days it does not occur. It happens several t imes each week and seems to be related to times when server takes several calls to get connected. Renton Wa. wrote: Q7 Comments: I'm only aware of type 1 viewing websites, I don't use the e-mail that much. Final comments:Since it only happens just a few times a week, I'm not bothered obout it enough to find out why, now if it were several times,I would try to get help. San Angelo, Texas wrote: Q5 Comments:I returned to original setting after a brief trial on less sensitive.Afraid I might miss an important call. My problem is not serious and the RF filter helped keep my ham radio out of phone line to WEBTV. Final comments:I am generally very pleased. Glad we have the USERS column...I appreciate the patience of the moderators and folks like you...I know the folks at WEBTV are going to do a great job in keeping us "up to date" as possible. It is good to have a good ole American Company do well ..... Myrtle Beach, SC wrote: Q8 Comments: my main access # is 913-2102 but i travel alot and it has happened on both #s in columbia, sc and on my philmag box in nashville. Q9 Comments: i went out and got me a pager so people could reach me---now i just hit the reconnect button and pray the circuits aren't busy. Live in Mass wrote: (Final-Com) I do think something should be done about it,espacially if it ocurs more often.There is a reset button on the back of the terminal box,I think people should reset the box,It has worked for me. Thank-You Steve Latham, NY wrote: Q3 Comments:Interruptions vary in frequency from day to day, somedays 1-2, sometimes 15-+ Q9 Comments:NYNEX states that house lines and outside lines are in perfect condition - he never entered the premisis, did it all from a lap-top and ? while sitting in his van. Final comments:Im retired and very patient, but it's getting very annoying. MORRISONVILLE, NY wrote: Q9 Comments:4-23 PM CALLED WEBTV AND TALKED WITH MATTHEW AT TECH SUPPORT. WE COULDN'T FIGURE IT OUT SO HE WAS GOING TO TALK WITH SOMEONE ELSE AND CALL ME BACK. NO CALL TODAY SO I DECIDED TO TRY AND GET ON. I DID AND SO FAR NO PROBLEM. I'M GOING TO E-MAIL HIM TO SEE WHAT HE FOUND OUT. Final comments: I WOULD SAY AT LEAST ONE MONTH I HAVE EXPERIENCED BOTH TYPES BUT MOSTLY TYPE 2. I'M A VERY PATIENCE LADY SO I DIDN'T COMPLAIN UNTIL 4-23PM, AFTER BEING UNABLE TO GET ON AND STAY ON SINCE 4-20 OR 4-21. I DIDN'T FEEL IT WAS A PHONE LINE PROBLEM SINCE NO PROBLEMS WITH MY PHONES. ALSO I DIDN'T FEEL IT WAS MY PM WEBTV OR KEYBOARD SINCE IT WAS INTERRUPTED DUE TO CALL (SUPPOSELY) OR FINALLY TURNING ITSELF OFF AND ON. APPARENTLY, MATTHEW FIXED THE PROBLEM AS YOU CAN TELL I'M STILL ON LINE. ONE MORE THING I NOTICED IS THE PROBLEM SEEMS TO BE OCCURING MORE OFTEN NOW AND I'M ALSO HAVING A HARDER TIME GETTING A LINE. IT RINGS BUSY AND TELLS ME TO TRY BACK IN A FEW MINUTES. I FEEL WEBTV HAS BEEN SUPER WITH HELPING ME THROW THIS. I'VE DEALT WITH 3 OR 4 PEOPLE AND THEY HAVE BEEN PLEASANT, HELPFUL, AND NOT RUDE AT ALL. KUDOS TO ALL!! I HAVEN'T DEALT WITH PHILIPS MAGNAVOX. I FEEL A LOCAL ACCESS NUMBER FOR 518-561 CUSTOMERS MIGHT TAKE THE LOAD OFF OF THE ALBANY NUMBERS AND MAYBE A FREE WEEK OR TWO ADDED ON. Sacramento, CA wrote: Final comments:We have experienced these interruptions since we hooked up the WebTv WebTV handled them beautifully we have no idea what should be done, but we don'tfeel that we need to be compensated if the problems are taken care of soon. Mannford, Ok.wrote: Q5 Comments:I get interruptions, but not enough to complain. Q10 Comments:Again--I say the interruptions are no big deal. Final comments:Webtv has been an extremely satisfactory part of our retirement and we have NO COMPLAINTS. Marina Del Rey, CA. wrote: Q3 Comments:This seems to happen most frequently when I am writing an e-mail message. However, since I write frequently and an interruptiopn then is most annoying, it may only seem like that is the time of most frequent interruptions. I use a corded keyboard. Q9 Comments:The surge suppressor was installed as a precaution. It had nothing to do with the interruptions. I did not try adjusting the sensitivity control because sometimes callers complain of ten to twenty rings before the unit picks up the call. The setting is now, and always has been, on most sensitive. Just now, while writing this, I had an interruption. It occurred during backspacing. In the future, i'll check to see exactly during which typing process interruptions occur - just to see if there might be a pattern. Final comments:Until now, I did not realize that the interrruptions are, almost certainly, since I had my access number changed. I have not complained about the problem because I felt it was a balance between delayed caller pickups and interrruptions. I don't think any compensatory action need be taken - WebTV should just solve the problem. Hubertus, Wisconsin wrote: Final comments:I have been exp. problem since purchase, 4 months. it is irritating when the web is busy and slow and it disconnects you and you have to wait along time to reconnect!!!!!!! Westland , Michigan wrote: Q5 Comments:I have adjusted the sensivity to high as people calling me state that the phone rings up to 10 times before it interupts my web tv unit which is not what I wanted the call waiting option for Borrego Springs, CA wrote: Q10 Comments: 10-D Type 1 interruptions - sometimes 0. Today 5. Do not use regularly. I pay extra phone charges for the priviledge of using webtv. Pelkie, Mi wrote: Final comments: Local access numbers....In my area, for the small town locally owned phone co. I have very few problems. Although my fone co does not have an agreement with WebTv, but I can dail locally to an area that does. WeCare cannot provide that number. I solved the problem by taking my "box" to a reiends house within that access area and logging on. When I returned home I told "the box" I was still at the same number (no I didnt move you) It has worked fantastic since. Prior to doing this "the box" called lond distance @ 22 cents/minute....hope this info can help others Oakland, Ca wrote: Final comments:What bothered me most was that I had the Type 1 interruption for months and nothing was done until I asked how I could get my money back. I love Webtv, but things were so bad I couldn't use it. When I wrote to WE CARE they would always put the blame on Phillips or the phone company. I'm not looking for any type of compensation. I'm just glad my service works properly now. I currently have a Type 1 interruption once a week. I can live with that. Lansdale, Pennsylvania wrote: Final comments: Purchased Sony unit in Feb. 97 and having problems last two months - when we signed up for call-waiting. Find it frustrating that we don't know who to contact - WEBTv - Sony or who. Don't seem to get satisfactory answers from either one. What's one to do???? long beach, ca wrote: Q9 Comments:I`ve tried so many so called cures that it sure takes the fun out of the webtv,and calling their GO- WEBTV# takes forever.Life`s too short. Final comments:I can`t see how this will do much good.I`m disabled and all this wasted ener -gy just makes me tired. montgomery, new york wrote: Final comments:have had problems since january and have not contacted Sony as of yet..have contacted webtv and tried all suggestions with no success. Brooklyn, N.Y. wrote: Q9 Comments:I only consider it a minor inconvenience which I can live with at this time Beverly Hills, CA wrote: Q6 Comments:Interruptions are very intermittent,but I still occasionally get them. I just added a noise filter to the phone line (Radio Shack #43-150) and am waiting to see if this reoccurs. Final comments:Hopefully, the addition of the RF filter will solve the problem. Dubuque IA wrote: Final comments: Losing connections while in chat causes some people to be put off because they believe you are ignoring them. This is the first I have heard of any attempts to remedy any of these problems, and I am very curious as to why it has taken so long to react. Fargo, North Dakota wrote: Q3 Comments:n/a Q9 Comments:I have moved the box around, but that does't help at all, replaced batteries as well, no good Final comments: it doesn't really bother me to much to get interupted, but this is the first I have heard of other people haveing the trouble too. SLC-lunitune wrote: Q4 Comments: This box was interrupted when new, before call waiting was installed (Type 2). Also when CW was first installed (Type 1). I cleaned up lines into house & 1 inside jack (this one only) by restripping & cleaning connectors. House has 2 cordless phones, 4 wired phones, 1 fax/fone. Common sense directed me to LEAKING LINES. Q5 Comments: Calls come in with low sens., but too many rings. Adj. seemed to make little or no difference in FCWI until LINE-REPAIR. Now set on high, NO PROB. (I used my cellfone to test[2 pgs. of this #]). :{ Q6 Comments: A new LINE & CONNECTORS would probably getcha 6-E for an answer. Q7 Comments: No FCWI. I still don't think it's your box. LINES LINES LINES Q8 Comments:924-0603, 321-4980. Never made a difference when this box had FCWI. NO PROB now. Final comments: So much knowledge out there. Nothing to sound off about. This box is very well received. Some bugs? Not the WebTV box in my exp. It's the LINES. My call to GO-WEBTV at first problem gave me a clue you didn't have one. Plug box into another socket, remove surge protector? Nah, these guys don't know yet, I'm thinkin'. Stress clean lines & connections. That's THE CURE. Sacramento CA wrote: Final comments:since 28 OCT96. Poorly. sensitivity adjust was only afermative fix. 1. provide software fix if possible 2. provide free filters if required. 3.make initial contact to telco to get line problems resolved 4.purge bad POPs 5. refund one month service fee 6. offer reduced service fee for any telephone to POP that doesnot provide at least 33.6 service and zero type 2 outages. Rochester, N.Y. wrote: Q4 Comments:Initially, call waiting was disabled and worked O.K. I enab led call waiting and it was O.K. until about a month ago when the type l interruptions began. Q9 Comments:WebTv suggested only that I call the pnone company re: static. on the phone, I was told there was none. None of these other options were discussed with me. . Final comments:Please, stop the music. At least a month, and I got tired of calling, so I disabled the call waiting, altho I would like to have it That is pretty much what people told me to do. I really need to get my calls otherwise, I have to disconnect periodically for them, so this is a very large nuisance to me.WeCare WebTv folks have been very helpful about other problems, but not this one. Wilmette,Illinois wrote: Final comments:I have had my web since mid January, and have experienced thes proplems with increasing frequency.From infrequent at first to what I would term frequent at this time is distressing. I go way over my 10 cents per cqll limit, and at least 25 per month can be the number ofinterruptions. Its hard to pinpoint this exactly because I'm not on everyday. I have tried to average out the numbers as honestly and accurately as possible. What bothers me is the large additional cost to me in addition to the $20 a month which I believed weas the total cost of Webtv. Pismo Beach, CA wrote: Q3 Comments:Only infrequent interruptions for first 3 months, then started to have them 3 times in 15 minutes. Called Sony and they suggested blowing air in side access panel of terminal. I did this, plus blowing air through top vents and have only had 1 interruption in 2 weeks. Q10 Comments:See comments above, I had many interruptions, but haven't had on in 2 weeks since blowing air on terminal. Wichita, Kansas wrote: Q9 Comments:Phone company is on its way here, to install 2nd line. BTW, thanks for the EMI, RF suggestions. Will try them. Final comments: I know you know how annoying it is to get bumped right in the middle of something very important... so I won't rant. Just beg! PLEASE find a solution to this..?? Thanks. Concened user wrote: Final comments:since I bought it. I think the ISP is hanging up after a time out. I don't have the problem when surfing. So if I'm composing online, which is the only way Webtv does it, if ISP sees no traffic then buzzzzzz click. Centreville, Va. wrote: Final comments:This seems to happen in the afternoon and almost always when I'm writing LONG e-mails. When it happens,it occurs about every 6-8 minutes.It is not consistant,I'll go a week or so without them and then they will return.Ongoing for about 2 months. An irritant at worst although I won't miss it. San Luis Obispo,CA wrote: Q2 Comments:Interuptions are unpredictable. Sometimes I go for days without a single interuption and at other times I can be interupted 8 times while writing one letter. Q9 Comments:I tried moving my box and placing a 2" block of wood under it on top of the tv. Made no difference. Bally, PA wrote: Final comments: Don't quite understand all this technical stuff, just hope the subscribers get contacted with information by email when they should be aware of these things. I don't know what's normal & what I should call about. Many times I don't know where to go for help. |  |