Q1: What brand of WebTV do you own?
(Total response=120)
57 %---1-B: I own a Philips/Magnavox terminal
43 %---1-A: I own a Sony terminal
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Q2: Do you have call waiting on your phone line? (answer regardless of whether you DISABLE call waiting when online).
(Total response=120)
-----S--------P------T
85%---75%---79%
---2-A:Yes, I have call waiting service on my phone line, and have ENABLED call waiting in Dialing Options Set-up.
08%---21%---15%---2-C: I DO NOT HAVE call waiting service on my phone line and have chosen "no call waiting" in Dialing Options Set-up.
08%---04%---06%---2-B: Yes, I have call waiting service on my phone line, and have DISABLED call waiting in Dialing Options Set-up. (You chose "block call waiting" in setup).
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Q3: I ENABLE call waiting in Dialing Options Set-up and get Type 1interruptions.
(Total response= 102)
-----S--------P------T
65%---51%---58%---3-A: Frequently
35%---49%---42%---3-B: Infrequently.
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Q4: I DISABLED call waiting in Dialing Options Set-up (you chose "block call waiting") because of Type 1 interruptions.
(Total response=22)
-----S--------P------T
36%---55%---45%---
4-A: I DISABLED call waiting in Dialing Options Set-up and now experience Type 2 interruptions as frequently as I did Type 1 interruptions with call waiting Enabled.
55%---27%---41%---
4-B: I DISABLED call waiting in Dialing Options Set-up, and now experience Type 2 interruptions LESS frequently than Type 1 interruptions with call waiting ENABLED.
09%---18%---14%---
4-C: I DISABLED call waiting in Dialing Options Set-up and NO LONGER get ANY type of interruptions.
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Q5: I have call waiting service on my phone line, ENABLED it in dialing Options Set-up, I DO get Type 1 interruptions, and have tried adjusting sensitivity of call waiting in Dialing Options Set-up. (see choices)
(Total response=81)
-----S--------P------T
43%---43%---43%---
5-C: I adjusted sensitivity to low and STILL get Type 1 interruptions JUST AS OFTEN.
.
46%---41%---43%---
5-D: I adjusted sensitivity to low and STILL get Type 1 interruptions, but LESS frequently.
.
05%---05%---05%---
5-E: I adjusted sensitivity to medium or high and the Type 1 interruptions were MORE frequent.
.
03%---07%---05%---
5-F: I adjusted sensitivity to medium or high and get Type 1 interruptions LESS frequently..
.
03%---02%---02%---
5-A: I adjusted sensitivity to low and NO LONGER get Type 1 interruptions.
.
00%---02%---01%---
5-B: I have adjusted sensitivity to medium or high and NO LONGER get Type 1 interruptions
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Q6: I CANCELLED call waiting service through the phone company, or installed second phone line WITHOUT call waiting service.
(Total response=7)
-----S--------P------T
00%---80%--57%---
6-B: I cancelled call waiting service with phone company and now get ONLY Type 2 interruptions.
100%--20%--43%---
6-C: I added a second phone line (without call waiting service) and dedicated it to webtv box and NO LONGER get Type 1 interruptions, but DO GET Type 2 interruptions.
00%---00%---00%---
6-A: I cancelled call waiting service with phone company and NO LONGER get Type 1 OR Type 2 interruptions.
00%---00%---00%---
6-D: I added a second phone line without call waiting service, and NO LONGER get Type 1 OR Type 2 interruptions.
00%---00%---00%---
6-E: I added a second phone line WITH call waiting service, enabled call waiting in Dialing Options Set-up, but NO LONGER get Type 1 interruptions.
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Q7: Do you get either Type 1 or Type 2 interruptions, with call waiting either enabled or disabled, depending on what you are viewing at the time?
(Total reponse=96)
-----S--------P------T
78%---69%---73%---
7-C: I geth either type of interruption while both writing e-mail and
viewing websites.
18%---24%---21%---
7-B: I get either type of interruption only when viewing websites.
04%---08%---06%---
7-A: I get EITHER type of interruption only when writing e-mail.
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Q8: If you get either type of interruption have you noticed, or kept track of which access number you had connected to (see all choices). Note: You can view the access number your unit is dialing and connects to by setting to "audible dialing" in Dialing Options Set-up). Also see important note below the following choices.
(Total response=90)
You may choose more than one answer if neccessary.
-----S--------P------T
45%---60%---52%---
8-C: I get either type of interruption regardless of which access number makes the connection.
15%---26%---20%---
8-A: Yes, I have noticed I get either type of interruption only when connected to the first access number.
.
15%---07%---11%---
8-E: Webtv has changed my access numbers, either one or both, and I STILL GET either type of interruption.
11%---02%---07%---
8-G: Webtv has changed my access numbers (either one or both) and I now get either type of interruption LESS frequently.
06%---02%---04%---
8-H: Webtv has changed my access numbers (either one or both) and I now get either type of interruption and NEVER HAD interruptions on old access numbers.
02%---02%---02%---
8-D: Webtv has changed my access numbers, either one or both, and I NO LONGER get either type of interruption.
04%---00%---02%---
8-F: Webtv has changed my access numbers (either one or both) and I still get either type of interruption, but MORE frequently.
02%---00%---01%---
8-B: Yes, I have noticed I get either type of interruption only when connected to the second access number.
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Q9: If you get either Type 1 or Type 2 interruptions choose from the following:
(Total response=192)
You may choose more than one answer if neccessary.
-----S--------P------T
30%---32%---31%---
9-H: I never had phone company check my lines for trouble.
21%---23%---22%---
9-C: I have installed a surge suppressor (protector) on my terminal.
20%---11%---15%---
9-P: I have tried none of the above.
04%---11%---08%---
9-J: Sony or Phillips/Magnavox replaced my terminal and I still am having interruptions.
05%---05%---05%---
9-F: I have tried A-E above (any or all, or none) AND had the phone company come to my residence to check for noise or trouble on my phone lines, and they found NO problem in my lines, inside or outside.
04%---04%---04%---
9-B: I have installed an RF filter (radio frequency interference) on my phone line.
06%---03%---04%---
9-L: At the suggestion of Webtv, Sony or Phillips/Magnavox, I have disconnectedall other phone devices in my home and STILL have the interruptions.
02%---05%---04%---
9-M: I disconnected all or some of the phone devices in my home, and it lessened the frequency of the interruptions.
02%---03%---03%---
9-A: I have installed an EMI filter (electromagnetic interference) on my phone line.
04%---01%---02%---
9-E: I have installed an EMI filter, and RF filter, and a surge suppressor (protector) on my phone line and unit.
01%---00%---01%---
9-D: I have installed and EMI, and a RF filter on my phone line.
00%---02%---01%---
9-I:Sony or P/M have replaced my terminal and I NO LONGER get interruptions..
01%---00%---01%---
9-K: At the suggestion of Webtv, Sony or Phillips/Magnavox, I have disconnected all other phone devices (or some) and I no longer have interruptions.
00%---01%---01%---
9-O: I replaced the batteries in my keyboard and never had problem again
00%---00%---00%---
9-G: I have tried A-E above (any or all, or none) AND had the phone company come tomy residence to check for noise or trouble on my phone lines, and they replaced lines and I no longer have any type of interruptions while online.
00%---00%---00%---
9-N: I moved the box off the top of the TV and never had problem again.
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Q10: How often do you experience either Type 1 or Type 2 interruptions?
(Total response=87)
-----S--------P------T
45%---64%---55%---
10-A: 1-2 interruptions per online visit.
42%---28%---35%---
10-B: 3-5 interruptions per online visit.
12%---06%---10%---
10-C: 5 or more interruptions per online visit.
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THANK YOU SO MUCH FOR TAKING THE TIME TO COMPLETE THIS
SURVEY.
MARION ROSE AND PETE VANMAAREN.
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