|
Week Ending Sunday 02/09/97
(Final Results)
Q7-1: What brand WebTV do you own ?
| Sony Electronics | 51.61 % |
| Philips-Magnavox | 48.38 % |
Q7-2:If the planned Smartcard technology was available:
| I would require more info to make this decision. | 50.53 % |
| I would feel secure making on-line transactions. | 29.03 % | Do not know what this is about. | 12.90 % |
| I would not feel secure making on-line transactions. | 06.45 % |
| Other | 01.07 % |
Q7-3:Amount willing to spend to double WebTV's performance:
| Fifty dollars. | 20.93 % |
| One hundred dollars. | 20.93 % | Happy the way it is. | 19.76 % |
| Three hundred dollars. | 16.27 % |
| Two hundred dollars. | 15.11 % |
| Other | 06.97 % |
Q7-4:Do you feel WeCare at WebTV is improving its' customer service ?
| Have not dealt with WeCare service. | 27.77 % |
| Responding faster to email questions. | 20.00 % |
| Answering questions you ask with straightforward answers. | 16.66 % | No | 15.55 % |
| less wait time answering 800 number. | 12.22 % |
| Reps becoming more knowledgeable and informed. | 04.44 % |
| Other | 03.33 % |
|