Date: Wed, 03 Sep 1997 20:53:25 -0700

Subject: Carrier furnace

I am an HVAC contractor and have no statistic about your furnace. I can tell you however that the Carrier people I have to deal with in [state name deleted] are by and large eager to sell you the product and almost impossible to find when there is a problem. Service back up is non existant. When I do get a service person, most of the time my [name of person not in HVAC] can give me better information. I am so sick of these mfrs. The only ones I deal with that give me decent back up are [HVAC manufacturers' names deleted]. Each of these is more expensive than typical equipment. But, when I have a problem, sometimes I think it's worth the extra jhust to get an intelligent voice on the phone.