An international division of a very large telecommunications and computer company.
Responsible for implementing a variety of strategic and operational cross-unit sales and marketing systems utilising the latest client-server technologies and communications environments
Co-ordinated a team of 15 system and programming personnel and responsible for associate satisfaction of 200 internal users.
Redesigned and salvaged a core operational system, utilising client/server technologies; protected a development investment of over $1 million.
Developed a systems methodology to electronically manage company-wide databases that cut distribution time from months to days, reduced overall costs approximately three-fold and positively impacted associate satisfaction.
Conceived and launched an innovative 0-800 style help-desk facility for internal associates resulting in service savings of around 80% per annum and positively impacting associate satisfaction levels.
Recommended the successful methodology for achieving AS 3900 that resulted in Certification at the first attempt saving many hundreds of hours of effort.
Led a new company wide strategic planning methodology which ultimately led to bottom line savings of the order of 10-20% per annum.
Implemented a company-wide sales reporting system, training over 100 sales, marketing associates and company executives and increasing timeliness, completeness and accuracy of data.
Headed a re-engineering team that recommended the rationalisation of education and training development and delivery, reducing the cost of services provisioning by around 50% and increasing competitive advantage by adopting best-in-class education practices.
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