We would like to be your support staff.
Yes, your office runs well, and you know how to make the most of it. However, you do need help from time to time. It is not cost-effective for you to hire additional support people for those busy times.
The largest companies have learned the secrets of outsourcing. They give out work such as transcriptions to contractors, in order to get the job done better than giving it to your overburdened staff.
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