James M. Gooch
E-Mail: Skada@hotmail.com
512-303-0763
PO Box 385
Cedar Creek, TX 78612-0385
Objective
Opportunity to utilize and gain additional skills in an information technology, computer support and Media environment.
Qualifications
Intermediate to Expert knowledge of Office 2007, 2003, 2000, and '97, working knowledge of all Windows operating systems and installation of programs and hardware with upgrading and trouble shooting knowledge.
Experience in Customer Service, technical support, and interpersonal communication.
Skills and Programs Known
SoftWare: Internet Explorer, Office 2007, 2003, 2000, and '97, Visual Studio, Windows98 and 98SE, Windows ME, Windows XP, XP64, Windows2000 Operating Systems, Adobe© Acrobat 5, 6, 7, 8, Nero Burning Rom.
Hardware: Comprehension of scanners, multiple printers, some digital cameras, and internal hardware including Hard Drives, Multiple CD Drives, removable media storage (Zip Drives & Jump Drives). Working knowledge of Hardware installation, upgrading, troubleshooting in a Computer Lab and Computer Tech Support Environment.
Employment
2005-2007 Unisys, Austin, TX
Help Desk Agent
Used advanced skills troubleshooting various applications including Queue Specific Programs, Account Administration, Network Connectivity, VPN Clients (Cisco and Microsoft). Active Directory Administration, first level support, including adding computers to the domain remotely from the PC, adding printers to the domain controllers, account administration including password resetting and policy administration, account information updating and verification of account status. Verbally guiding clients to correct computer issues and using remote assistance with Netmeeting, Windows Remote Assistance, and Timbuktu Pro. Used Trouble Ticket Systems Peregrine and Remedy via application and web interface.
2000-2004 Austin Community College, Austin, TX
Assistant Computer Lab Technician
Assist Students and Faculty with research, documentation, and troubleshooting of hardware and software related issues. Helped develop and finalize the look of computer tech help document complete with graphics for the ITDL Computer labs. Assisted Sr. Tech with setting up computers in the lab, inventory documentation, ordering replacement parts and hardware installation. Maintained printer connectivity and ink cartridge replacement. Maintained Personal Computer Network Connectivity, and assisted in the creation of replacement 8-pin Network Cables.
1999-2000 iSportsmen.com, Austin, TX Data Management
Worked for an Internet startup company using NT Workstation, Office2000, Access, ACT® Contact Database and updating and maintaining a database. Assisted in developing data functionality of a business to business website. Assisted employees with software and hardware problems as well as troubleshooting.
1999-1999 Kelly Services, Austin, TX Temporary
Gained experience working various office jobs including file systems, office phone systems, payment processing at a state agency, legal assistant preparing correspondence.
1997-1999 Cracker Barrel, Waco, TX Server
Utilized Interpersonal Communication and Public Speaking to increase sales and suggest pleasing culinary delights. Served parties including but not limited to 20 people.
Education
2000-2004 Austin Community College
Associates of Computer Science
Studied Web development and design using Front Page2000©, HomeSite©, utilizing working knowledge of Dreamweaver©.
Studied C++ and Visual Basic Programming Languages.
1998-1999 Texas State Technical College Waco, TX
Computer Networking and Systems Administration
Networking, Problem Solving, Microcomputer Applications
1997-1998 McLennan Community College Waco, TX
PC Operating Systems, Acting, Basic Computer Studies including DOS
Hobbies and Interests
Enjoy learning new software and Computer Equipment and managing personal web page.
Enjoy creative writing (poems), Calligraphy, Genealogical research, woodworking, gardening (when I'm not killing plants), and learning new technologies including Hardware, Software and troubleshooting said new technologies.