When I posted my TRUE experiences at Westgate Resorts in Orlando Florida of April 3, 1998, I got hundreds of email messages from readers all over the world that had similar stories.
I contacted the Florida Better Business Bureau on May 24, 1998. They were at: 1011 N Wymore Road, Suite 204, Winter Park, Florida 32789-1736. You can visit the Central Florida Better Business Bureau Website. Peggy McCormick was assigned to the case and on June 3, 1998 she wrote a letter to the company in charge of Westgate Resorts. This is her letter.
Dear Mr. Breitbard:
The purpose of this letter is to inform you of a formal complaint received by our organization. Enclosed, for your review and written response, is the complaint outlining the consumers position, along with any supporting documents.
As a non-profit organization, supported by businesses who believe in voluntary self-regulation, the Better Business Bureau monitor ethics in sales and advertising practices. Our main objective is to aid both parties in reachinga mutual understanding. As an impartial third party, the Bureau makes no judgement about the validity of the complaint during this process.
Recognizing the importance of customer goodwill, your timely written response, within ten (10) working days from the date of this letter, will enable the Bureau to assist you and your customer to reach a mutually satisfaactory resolution.
One of the many services provided by the Bureau, is the issuance of business performance reports. These are available to the public upon request and among other things provide cusotmer experience history on area businesses.
Thank you in advance for your prompt response and consideration of this matter. Please call me at the extension listed below if you have any questions. Once we receive your written response, it will be forwarded to your customer and closed in our file.
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