Steven J. Short
sshort@home.com

Experience

SAP America, Inc.
Systems Engineer
10/98-Present


Responsible for the night operation of the SAP Operations .

Troubleshoot and monitor R/3 production and development systems in Waldorf, Germany via R/3 CCMS monitoring tools

Perform system problem isolation, diagnosis and resolution on 400+ training and demo servers on NT 3.51, 4.0 and SUN, HP-UX, and AIX Unix operating systems with Oracle and Informix databases.

User of Legato system which performed the backup and recovery of most Unix and NT systems.

Set up, monitor and control jobs according to procedures. Identify appropriate course of action and disaster recovery procedures.

Organize and mantain daily backup schedule for 200+ machines.

Pep Boys, Inc.
Systems Support/Applications Specialist
1997-Present


Provide second level SCO Unix operating system/Sybase support for 700+ stores.

Sybase administration, Systems recoveries, disk replacements, etc…

Support the field support technicians with new store installations and/or systems upgrades.

Research problems encountered by store personnel with store-specific application problems and implementing solutions.

Troubleshoot problems generated by Tivoli system monitoring tool, such as disk failures, drive space issues, etc…

Troubleshoot in store local networking systems as well as wide area network Hughes VSAT systems.

Pep Boys, Inc.
MIS Control Center-Help Desk
1993-1997


Provided operating system (SCO Unix w/ Sybase) support for 3-4000 end users in 700+ stores, 5 distribution centers, corporate and regional offices.

Developed training materials to improve quality awareness and organized a training manual for Control Center Operations.

Researched problems encountered by Team members and customers and implemented solutions in multi-vendor environments.

Education/Training

1999 – Global Knowledge, Internetworking with TCP/IP
1999 - Spectrum Inc. Network monitoring user
1998 – Introduction to SQL, Adaptive Server Enterprise
1998 - SCO unix open server R5 Administration II
1985-1987 – Gloucester County College, Business Administration Major

Other Interests

Family,


Friends,


People!