510-525-8557--511 Oak St. #3, El Cerrito, CA 94530--alexislong@email.com
OBJECTIVE
A contract position in technical writing
EMPLOYMENT HISTORY
Executive Direction, Inc., Network Administrator
May 1998 - August 1999
Writing and Training
- Wrote and maintained documentation of company procedures, including backup / recovery and remote access
- Wrote training materials to assist coworkers in use of office software
- Created company web site, including writing content
- Hired and trained junior network administrator
Technical
- Set up and administered mixed Windows NT / Novell network
- Responsible for backups, troubleshooting network, email, file, and print servers, routers, T1 line, ISDN lines, DSL
- Responsible for Y2K testing and remediation
- Responsible for all technology purchases
- Set up and maintained remote dial-up access via PCAnywhere
- Set up videoconferencing system
- Set up virtual private network (VPN)
IntelliTools, Technical Services Manager
May 1996 - May 1998
Writing and Training
- Wrote manuals for software products
- Trained junior technical writers
- Wrote Windows help files
- Worked with programming team and sales staff to create sales documentation
- Hired, trained, and supervised technical support staff
- Created "Express Exchange" repair system for keyboard repairs, resulting in lower costs, 200% faster turnaround of repairs, and increased customer satisfaction
- Worked with various departments to document processes for testing and repairing returned keyboards
Technical
- Set up and maintained Novell network
- Researched, evaluated, and purchased computers and other new equipment
- Responsible for QA testing of IntelliTools products
- Responsible for database administration, capacity planning, in-house training
IntelliTools, Product Manager
October 1995 - May 1996
Writing and Training
- Wrote manuals, Windows help files, and other documentation
- Wrote and maintained automated fax-on-demand technical support documents
- Wrote and maintained web site technical support documents
- Created training materials for national network of IntelliTools product trainers
- Created and presented full-day educational workshops for end users
Technical
- Managed software development projects from initial design to shipping product
- Worked with software engineers, artists, and editors to ensure on-time completion of software products
IntelliTools, Technical Support
October 1993 - October 1995
- Edited existing documentation
- Provided telephone support for IntelliTools products
- Tested software under development
Kinko's, Desktop Publishing Coordinator
June 1992 - October 1993
- Designed and produced newsletters, logos, flyers, and other documents
- Wrote instructional materials to support customers and coworkers in use of desktop publishing applications and equipment
- Maintained Macintosh and Windows lab
- Instructed customers in use of software packages, scanners, and other equipment
EDUCATION
BA in English / Creative Writing with honors from University of Michigan, Ann Arbor, 1992
Programming classes in C and C++ from University of California, Berkeley extension
PUBLICATION / WRITING SAMPLE
"Software That Writes Software" - article for Salon magazine, August 1999