Choose the correct answer. There is only one correct answer for each question.

1. Why must the client's details be kept confidential?

   1.   ?    So that the client does not become upset.
   2.   ?    To prevent any gossip.
   3.   ?    So that rumours can not spread.
   4.   ?    So the privacy of the client is protected.

2. Why must appointments be booked correctly?

   1.   ?    To make sure the manager has all the clients.
   2.   ?    To keep the salon busy.
   3.   ?    To make sure the salon runs smoothly.
   4.   ?    So that the salon can close on time.

3. If there is a client waiting at reception and the phone rings, what order would you deal with them?

   1.   ?    Answer the phone and ignore the client.
   2.   ?    Answer the phone.
   3.   ?    Deal with the client.
   4.   ?    Firstly, excuse yourself from the client, then answer the phone.

4. When would you leave things for the receptionist to deal with?

   1.   ?    Make the appointment.
   2.   ?    Answer the telephone.
   3.   ?    Take a message.
   4.   ?    Take a payment.

5. A client wants to book an appointment at 4pm on Wednesday with Ann, but she is busy then. What should be done?

   1.   ?    Explain that Ann is busy then and offer another time.
   2.   ?    Tell the client that Ann cannot do her hair.
   3.   ?    Book an appointment with Alex.
   4.   ?    Book her for Thursday at 4pm.

6. What should always be on the reception desk?

   1.   ?    Appointment book.
   2.   ?    Newspaper
   3.   ?    Style Book.
   4.   ?    Magazine.

7. If a client's confidentiality was broken, what would happen?

   1.   ?    The salon's reputation would be damaged.
   2.   ?    Different client information would have been given to the salon.
   3.   ?    The client would not return to the salon.
   4.   ?    The Data Protection Act would have been breached.

8. What should be done with a client who has arrived early for her appointment?

   1.   ?    Tell the manager of the salon.
   2.   ?    Tell the client to return later on.
   3.   ?    Tell the client to wait.
   4.   ?    Ask the client to wait, offer her a drink and tell the stylist of her arrival.

9. A client's expensive coat has gone missing at reception, she is very angry. what can you do?

   1.   ?    Tell the client to have another look herself.
   2.   ?    Do nothing about the loss.
   3.   ?    Tell her not to upset herself.
   4.   ?    Report the loss to the salon manager.

10. What is the Data Protection Act for?

    1.   ?    To make sure that a client's personal information is not given out to anyone.
    2.   ?    To produce data for the computer.
    3.   ?    To protect the client from information.
    4.   ?    So that no-one can see any client record cards.