Choose the correct answer. There is only one correct answer for each question.

1. When you take a message, why must you take care to pass it on to the correct person straight away?

   1.   ?    So that you can talk to other people in the salon.
   2.   ?    So the message can be passed on.
   3.   ?    To make sure all queries get to the correct place at the correct time.
   4.   ?    So that the message is written down.

2. Why is good communication so important between all staff?

   1.   ?    So that all people are aware of what they have to do, and their responsibilities in the salon.
   2.   ?    So that all staff can have a chat.
   3.   ?    So that staff can have a chat with their clients.
   4.   ?    So that all staff know what to do.

3. What type of answer would you get if you asked a 'closed' question?

   1.   ?    More information than asked for.
   2.   ?    A short 1 or 2 word answer.
   3.   ?    A long answer, containing lots of words and sentences.
   4.   ?    A whole sentence.

4. If a question begins with 'why', 'how' or 'what', what sort of question is it?

   1.   ?    A closed question
   2.   ?    A part of a question.
   3.   ?    An open question.
   4.   ?    An answer to a question.

5. When you are shampooing a client's har, when is the best time to ask them if they are comfortable?

   1.   ?    When you have finished the shampoo.
   2.   ?    As soon as you sit them at the backwash.
   3.   ?    After you have completed the first shampoo.
   4.   ?    When the clients sit themselves down.

6. What is the right topic to discuss with your client during the consultation?

   1.   ?    Politics.
   2.   ?    Their favourite football team.
   3.   ?    Their hair and scalp condition.
   4.   ?    The weather.

7. How would a stylist let a client know that s/he was listening?

   1.   ?    By looking all around the salon.
   2.   ?    By looking at the client's clothes.
   3.   ?    By looking at the client sitting next to them.
   4.   ?    By looking straight at the client, (eye contact).

8. Why must you always speak clearly to clients?

   1.   ?    To make sure they can hear and understand what you are saying.
   2.   ?    To make sure they miss something that you say.
   3.   ?    In case they are deaf.
   4.   ?    To see if they were happy.

9. What is meant by 'positive body language'?

   1.   ?    Arms folded across the chest.
   2.   ?    Standing with your hands on your hips.
   3.   ?    Standing with your shoulders hunched.
   4.   ?    An open upright stance.

10. The right sort of time that a client with short hair would be in a salon for a blow dry would be?

    1.   ?    30 minutes.
    2.   ?    1 hour.
    3.   ?    1 hour and 30 minutes.
    4.   ?    2 hours.

11. How long will a client expect to spend in the salon for a perm?

    1.   ?    20 minutes
    2.   ?    60 minutes.
    3.   ?    1 hour 30 minutes.
    4.   ?    2 hours 30 minutes.

12. Why should you know the prices of the retail products on sale in the salon?

    1.   ?    So that the Salon can reach its targets.
    2.   ?    So that the right product is sold.
    3.   ?    To make sure that the correct price is charged to the client.
    4.   ?    To make another sale to the client.

13. Which of the following would describe a product as 'faulty'?

    1.   ?    The products on the shelf are dusty.
    2.   ?    One of the lids is loose.
    3.   ?    The price is wrong.
    4.   ?    The bottle is broken and the product is leaking out.

14. What would you say were the most important items to be used at the reception desk?

    1.   ?    Pencil, sharpener and stapler.
    2.   ?    Pen, ruler and envelopes.
    3.   ?    The appointment page, pen and appointment cards.
    4.   ?    Hole punch, coloured pens and record cards.