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| Complaints are investigated within 1-3 days of receipt. The time delay depends on 4 other factors: admin availability, admin workload, sufficient (games) evidence, additional games played by the suspect. | Some take a few days or hours, others can take a much longer time. | From a few minutes (rare) up to several weeks (also rare) with the majority somewhere between. | The average delay is roughly 2 days. | Usually takes a week or two. | On using chess program, most of the time it's immediately; for others matters between 2-4 days, the time needed to do a good investigation. |
