Finally, a grand fatherly gentleman went back and asked if he might hold he baby.  The mother was willing to try anything, so she handed the child to him.  The gentleman cradled the infant tenderly and rocked it back and forth gently.  Within minutes the crying stopped and the baby slept peacefully.

When the old gentleman returned to his seat, another passenger said, “I’d like to buy you a drink.”

The old man asked, “why?”

The passenger replied, “because of what you did for all of us.”

The old man replied, “I didn’t do it for us; I did it for the baby.”

Points that could be made:

• Listen to what your customer want.
• Someone else might be the best person to solve a problem
• It better to do something than just whine
• Experience counts

Ideas for Toastmasters.  A collection of meeting ideas, ideas for officers and speech ideas.

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