3. (a) Chronological resume. It gives more stresses on education history than the other types of resume, is systematic and simple to read.

3. (b) Refer to ECS: Creating a Positive Image, Pg. 357-360.

3. (d) Planning involves:

• defining the purpose
• analysing the audience
• establishing the main ides
• selecting the channel and medium

3. (e) Refer to Qn. 3.(c) in the April/May 1998 paper.

(f) Refer to Qn. 3.(b) in the April/May 1998 paper.

3. (g) Refer to ECS: Understanding Group Dynamics, pg. 240.

• Self-Oriented Roles
• Group –Maintenance Roles
• Task-Facilitating Roles

3. (h) Refer to Business Communication Today: Giving Speeches and Oral Presentations, Checklist for Audience Analysis.

4. (a) (ii)

(b) (ii)

(c) (ii)

(d) (iii)

(e) (i)

(f) (ii)

(g) (iii)

(h) (iv)

(i) (iv)

(j) (iv)

(k) (iv)

(l) (iii)

(m) (iv)

(n) (ii)

(o) (iv)

(p) (i)

(q) (i)

(r) (i)

(s) (iii)

(t) (ii)