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Comments Week Ending 02/09/97
The 1-800-GO-WEBTV number has been helpful to me. But, I have quit using e-mail to get help. Most of the time, my e-mail was not answered. On the few occasions I got a response, my question wasn't answered. My own opinion would be to either redo the e-mal help service or do away with it.
Reference having to spend to upgrade performance: This should be included in the original cost of the unit. Upgrades to the system should not cost WebTV customers. If so, WebTV would be just as at fault as phone companies wanting internet subscribers to have to pay per minute charges..AFTER ALREADY TAXING ISP's for the same!!!
Let me start off by saying that I did not have enough money to buy a computer system. When I saw that WebTV was access to the internet using your TV, I was shocked and in total amazement. I could not wait to get my hands on this device. I had my wife go in the middle of a TROPICAL STORM to go to the "WIZ" and buy this. It took me 5 minutes to hook up and no memory problems and no configuration problems like a computer. This alone was well worth the money I paid for it. People today are looking for the ability to turn it on and it works with no hassle....WebTV does that and more!!! Since I have had the WebTV unit, I have logged onto the system for more then 3000 minutes per month. I have made numerous calls to WebTV with ideas to make it a better system. I have also read many reviews in many newspapers and magazines about WebTV and brought it to the attention to the WebTV people. I have been a HUGE advocate and continue to recommend WebTV to all the people I come in contact with. With all this effort, WebTV has made me a Beta-Tester. I get all the new features before anyone else and my job is to make sure that what will be released to the public is working fine and what we can do to make it better before it goes to the public. I cannot tell you how honored I am to be a Beta-Tester. If anyone out there would like to write to me and hear about what I am Beta-Testing at this point...please do so....My address is: ScottNY914@webtv.net I will be more then happy to talk to anyone within the WebTV system and what we can all do to make this better. Now for the Customer Service Department...I to have written to "WeCare" and have waited several days to get a reply and I also find those replies to be to brief. With all the time you wait for a reply, you always feel like they rushed the reply and you were brushed off. As for the wait time on the phone....That is something that needs to improve and I know that as WebTV grows, so will the Customer Service Department. I have taken enough of all your time and I hope we can= all soon be in a WebTV "CHAT" room so we can all talk and get to know one another....I KNOW THAT THIS IS COMING SOON (INSIDE TIP FROM A BETA-TESTER) Once again, please feel free to write me and ask any questions you have...If I cannot answer it, I will not be afraid to tell you to call WebTV, but at least it might save you a call and a long wait for a reply........ ScottNY914@webtv.net
It's a great page you got. I use the tip I submitted quite a bit. (See the tips page) When the one number gets bogged down and things get slow, the other always seems to be faster.
Love it !
Your theme music should be 'Yellow Submarine'
WWWebTV: Thanks Michigan, its a done deal !
So far so good ,Local access no. sucks !
Webtv users like myself cannot , apparently, use the web to actually talk, by human voice, to people all around the world, virtually for free for unlimited amounts of time, as can normal pc users. All the pc owner needs is a simple attachment like "webtalk" etc. We, webtv users miss out on all of this. Am I wrong ?
There needs to be an end key for keyboard (takes cursor to end of sentance. Also, space bar is too small. The entire keyboard needs redesign and current customers should be given significant discount to upgrade to it.
Concerning survey questions, It would depend on the services offered.
Waiting time to log is increasing. I am beginning to feel like this is AOL.
WECARE is getting a bit faster at responding and the reps are becoming more knowledgable, BUT they still don't tell you anything.
I wish there wasn't a toll charge to connect to webtv. 21 cents a minute is alot for me.
Slow response to e-mailed questions -- response seems canned and not really answering the question.
I know I sound like a broken record but, Webtv is a $329 box. People who own a computer understand its limitations..It will ALWAYS be behind the current technology. Thats fine. that doesn't make it a great product,at a great price. Your not missing much. Someone said somthing about ISP's browsers and their being able to provide more features. ISP's dont provide anything but a connection to the internet. At 20 dollars a month Webtv recompresses all it's images...something NO ISP except Webtv does. That a REALLY big deal. As for the competition...Webtv has too much of a head start, and it's price is the lowest. The closest competitor is around $500, too close to a real computer for people to want it. Stop complaining and enjoy what you got..an incredible product at a cheap price. )
Sent several e mails to webtv, never recieved an answer. Phone service has been acceptable sent several e mails to webtv, recieved no answer Phone service seems adequate.
I know many Webtv owners are impatient for upgrades. One thing that makes webtv so good is no need for us to buy software to run our machines.Software that rarely works the way it was intended. Many of you who have used computers know what I mean. I will gladly wait for Webtv to debug all the software before I get it.I want no part in making software run on a system it was not designed. Many good things are coming , just hold on a bit longer (measure twice,cut once)
I do not expect to pay more for improvements to WebTV. The services's current price is in line with ISP's which deliver on much more current and capable browsers. WebTV needs to make good on their promotional promises of rapid upgrades. Their television internet appliance competition is on the horizon and I have been reading exciting news of what others will have to offer. Until I see our next WebTV upgrade I would be hesitant to encourage my friends to jump on board at ths time.
Top 10 Ways Microsoft Would Change The Auto Business:
10. New seats would require everyone to have the same butt size.
9. We would all have to switch to Microsoft Gas.
8. The U.S. government would be forced to rebuild all of the roads for Microsoft cars; they will drive on the old roads, but they run very slowly.
7. The oil, alternator, gas and engine warning lights would be replaced by a single 'General Car Fault' warning light.
6. Sun MotorSystems would make a car that was solar-powered, twice as reliable and five times as fast, but would run on only 5% of the roads.
5. You would be constantly pressured to upgrade your car.
4. You could have only one person in the car at a time, unless you bought a Car95 or CarNT -- but then you would have to buy ten more seats and a new engine.
3. Occasionally, your car would die for NO apparent reason and you would have to restart it. Strangely, you would just accept this as normal.
2. Every time the lines of the road were repainted, you would have to buy a new car.
1. People would get excited about the new features of the latest Microsoft cars, forgetting that these same features had been available from other car makers for years !
The salesmen at the Wiz assured us that WEBTV would keep up with the latest technological developments at this price...I quote, "whatever computers can do on the internet, WEBTV will do just as well or better."
WeCare raraely even responds to my questions anymore. When they do, the people know virtually nothing about the Internet in my opinion. I had to explain to them what a corporate intranet was as I was trying to access mine over the net. I am very disappointed in their service as I am disappointed with the total absolesence of te WebTV browser. We still don't have access to technologies that have been around for well over a year ("real" frames, Java, Javascript, Shockwave, .ra file support, png file support., etc...)
I think wecare has improved slightly, but not yet adequately to all the above questions
I enjoy the webtv need more upgrades
Very nice page.
About paying more for better webtv performance: It would have to be a helluva performance upgrade for me to shell out much money for it. My WebTV service charge should get me all the upgrades I need
Tough to answer without knowing he nature of the amenities involved
I'm so glad that there is someplace that folks with webtv can go to get info... :) :) :)
KEEP E-MAILING WEB TV TO GET A JAVA BROWSER.
WeCare@WebTV? Pardon my snickering. They take a week -- or more -- to acknowledge that you've even asked a question/had a problem. When they do get to you, you realize that you could get the same answers from the manual. I realize that they are only human and are dealing with all of our complaints, but OVER A WEEK for a response?! When everything is functioning as it should -- and you're not trying to access something that WebTV doesn't support yet -- it's almost the greatest thing since sliced bread. If you have a question/problem, you'd be better off addressing it to the loaf of bread. I'm not trying to trash anybody. It's just that "Customer Service" should mean what it says. Having worked in customer-oriented positions for nearly a decade, I know whereof I speak. My advice: Polish and streamline the 800 number and WeCare@WebTV, give us timetables -- and stick to them -- for upgrades, and just keep the rest of running smoothly. The question about spending more to improve WebTV's performance didn't really surprise me. This is, after all, a business. I have a question of my own: "Is our current WebTV just a 'cookie' so that we'll pay more and more for marginal improvements?". I sincerely hope the answer comes back as a resounding and unequivocal "NO. It will get a lot better at a minimal -- or less -- cost to our customers." Thank you for your time.
Just got on - I would like to start designing a homepage I have a spot reserved but am not sure exactly how to get started. Any assistance would be appreciated.
WWWebTV:..Illinios please Email me for assistance.
I enjoy your surveys
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