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Comments Week Ending 02/16/97
Page could be improved by telling us when you will be upgrading.
WWWebTV: WebTV Networks has informed us that the next upgrade will occur in early Spring??
Until last week I never knew that there was "Community" of WebTV users. Three long months with contact with only ONE other user. It seemed *really* lonely. My web page will soon feature as many WebTV Pages as I can find. Look for it soon at http://members.tripod.com/~jammer427/index.html
Homepage could use a little work, I want to see some firworks, hear wilder music, and maybe a few girls..good luck????
I solved my interupt problems by having an additional unlisted phone line installed in my house. I really enjoy using my WebTV. Looking foward to the upgrades.
It's been taking a long time to get connected--- it's also been taking way to long to get from one site to another. I believe this problem is with my local server, because my homepage and favorites just stay Black. I wish someone would check into this problem, as I am getting very discusted and annoyed with having to disconnect and Log back in to get anywhere.
Great site! Lets us know that we're not the only ones thinking certain things about WebTV.
Q10: Just installed suppressor last night, along with PC keyboard. Haven't really been on enough yet to see a difference.
I am thrilled to have discovered your page! Thank you! I am looking forward to meeting other WEB TV users.
This is my first visit to this site,so I can't comment on it yet. But thanks for another site that is exclusive to webtv. I'll get back to you in the future.
I did have a problem with my unit shutting off but it was due to a faulty unit which was promptly replaced by Philips and I have had no other problems since!!!
My system seems to have a few bugs in it. Have trouble with connecting to internet and with call waiting disconnecting when no call is comming in.
I love my Webtv!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
" WEBTV Gotta Have It"
The music is less than impressive. Would suggest something like 'Music of CyberSpace' by Michael Walthius.
On question 8, there was not an option that really applied to me. I have tried to de-activate the call waiting twice, with no success. Since that time, I have left it on because I do want to receive incoming calls. The false interrupt problem is the biggest problem I've had, so I appreciate your attempts at finding a resolution. I would suggest mentioning this survey on the Andreson's guestbook page so maybe even more people could respond. I was looking into getting a second phone line, but I guess I'll wait and see what devolops... Thanks!
I wouldnt give up my Webtv for anyone.
Help!! Is there a cure?
I am really enjoying my Webtv! I have surfed on a computer, and it's just not as much fun!
Love my WebTv, but at times get frustrated at the length of time it takes to connect, and then it takes even longer to get to various sites. I know this is an "in use" problem, but sure don't want it to get as bad as AOL is reported to be. If it becomes too much of a problem we will need to contact WebTV.
Only had to reduce sensitivity one notch to solve problem.
Your survey questions #9 and #5 are invalid and shouldn't be used in your final analysis. They don't provide an absolute negative (i.e., "I don't have this problem.").
I had power off problems, they sent new unit, OK
I like Imagine, but yellow submarine would be just as appropriate, and a nice change. Are you referring to the Club WEBTV, or something other than that? (Official" WEBTV INFO PAGE?)
WWWebTV: Sorry for the confusion, yes the reference to the WebTV info site actually should be worded as Club WebTV, see the direct link below, and on the main page.
I prefer to play with my Webtv unit with no audio. There's too much annoying "music" that makes me lunge for my mute button.
Great site!!!!
#5 have noticed interuptions are more frequent on windy days. will try filter for phone line next. Other than this annoying problem it's a super system! e-mailed phillips/mag two weeks ago and never got answer.
Many of the above bonus survey questions do not pertain to my SONY unit. I may have had one interuption when I first went on line, but nothing that I can really recall I wonder how many of the people having problems are running cords of more than 25 feet from phone wall plug or near magnetic fields ?
You could choose a different song for a theme.
I Love WebTV !!!!!!!!!!!!!!!!!!! :-)
I've only been shut down twice, in the 4 months that I've had WebTV.
#2) good page keep it fresh !
#3) please forward if you are not to busy.
You will find Club WebTV at:
#9. Had problem with call waiting intruptions and power interruptions so often wanted to discontinue using, received another unit, no longer have power interruptions but frequently do with message webtv has interrupted service freeing your line to receive another call. I wait about 5 seconds and reconnect hoping this is long enough, am told by friends at times that they tried to call but I must be on internet because they couldn't get through. It is annoying because often it takes awhile to get back on. has happened twice while filing out this survey with no call.
I do occasionally experience false call-waiting interrupts, but I am sure it is not my WebTV box. My phone line itself is noisy. In fact, you can even pick up the phone sometimes and hear crackling static on the line. Ma Bell around here is a lazy welfare mother.
Gimme this and gimme that. That's all I hear. All of these people on here complaining about the speed of upgrades and what WebTV will not do. Why did you spend $329 for this when you could have spent thousands on a PC? That way then you could have a real reason to vent your frustrations. Whine, whine, whine! Upgrades will come at the right time, when the technology makes it right. Let's do it right! Geez! You can't get the world for $329, so like they say, patience is a virtue. You knew up front that this was not a PC. THIS IS INTERNET FOR THE REST OF US! Be young, have fun, surf's up !
Page..it's informative, but please video video video and RealAudio 3.0 so I can listen to radio stations all over, also can someone please explain in computer-sem-illiterate language what exactly is a frame ?
WWWebTv: Presently WebTV does not support frames. Frames allows you to work with a multiple of menus without having to link to separate pages.
In re # 2 and 10: When I first hooked webtv up in mid-Dec. I had the call-waiting interupt problem a few times. After I turned the sensitivity down a little I haven't had the problem for the last month. Seems to be solved.
My dialing sensitivity is set to #2 above LOW. This cured the problem. I was having a reset problem where the unit would reinitialize and turn-off, moving the box from on-top to along side the TV seems to have cured it.
My friends were not impressed with my WebTV, because they did not realize the potential of a pc free device!.
Enjoy webtv, finding it to be useful with business, and pleasure.
Question #2 I get cut off but I can not determine any set pattern or don't think it matters if I'm surfing the web or writing e-mail it will shutdown and go to the televison station channel on the set, When I re-connect it will ask if I have a new phone number.
Cool page WebTv Rules!!!!
This product has to be the best purchase I have ever made !! My Sony Playstation is just sittin in a corner collecting dust!! Great site also..very informative !!
Love my WebTV. I think I'm becomming addicted. Oh no!
Re: #6 When I first purchased the unit I had it set to call-waiting disconnect option and would receive very frequent interruptions. I would pick up the phone and no one would be there. So, after looking in the user manual I adjusted the sensitivity all the way down and have not had any recent interruptions for over 3 weeks now.. Although I have been told that not ALL calls go through, a majority of them do... Thank you..
Fun product (1) get printer on line (2) get video (3) get the boss to sit down and answer the help line phones from time to time. It's a great way to learn the customer needs.
Great Idea ! Much cheeper than the IBM & MAC solution to web brousing.
Do you know if there is technology in the works for a wireless mouse? How about disk drives to store info?
Philips box cuts off. Power goes off. Sometimes late at night,sometimes in the afternoon. Also when the box comes on the screen says have you changed your phone number? IE moved to another location. This happen quite often.
If I remember correctly,This call waiting problem began after the first upgrade.(12-13-96)
Hurry up and get print capabilities
#8-I have never deactivated call waiting. Set at most sensitive my web unit will shut dowm on the first ring , if I adjust it down one notch , my unit will not shut down until about the tenth ring . #9- It seems that when I start a web page is when I have the most trouble with call waiting and no call coming in.
Perlman's a genius.
I complained to my phone co. (Ameritech) and they said it was probably noise on the line. They replaced the drop line from my house to pole- changed equip.at their office and when it kept doing it, they connected me to another pair of lines directly to their office. After they did all of the above, call waiting very rarely disconnects me falsely.
Great. entertaining fun !
I have consistenly had an immediate power off when I first logon early in the morning (6-7 AM), TV then goes to blue screen Usually no problem for several hours until the occassional disconnect of telephone service where I get the message "This call has been interrupted.... I have achieved this relative state of bliss only because WebTV Customer Support has been able to lock into an ISP in my area that is relatively stable. Is it possible that this problem may be due to a build-up of static electricity? (My set-top box resides on top of my TV set. I am Jay Wishner, prophet@webtv.net and thanks for having this survey
People dont quite know what to make of webtv .I dont think most understand the web. Anything can be improved.This site is fine .You got it this far,keep thinking! make it better. If you do the wrong thing dont worry, you will hear about it from your fans.
WebTV is great!!!!!
Hurry up and get print capabilities
Man this like signing the guest book.... and I wish they would make the technology already...U know like printer..or like to downloading to uploading.... anything!!! it is out there..... just modify the damn thing!!!
Most online ordering services are already secure so Smartcard is a waste of time and money. Making the E-Mail portion available to a web browser on a PC would be money better spent. Many people are purchasing it to suppliment internet access already available through an employer. Webtv allows the rest of the family to have E-mail. Almost everywhere you go on the net they ask for your Email address. I visit sites using frames technology almost everyday. Since Webtv and my PC share the same line, I am constantly switching back and forth. You would be able to attract a bigger market if you just added this support. Not just the non-PC households, as that number is getting smaller by the day. As far as WECARE, sorry, the response is too slow, the reps put you on hold when they finally do call back. I have been in Customer Service for 12+ years and this service is the worst I've seen. Even E-mail is slower then snailmail, if it is answered at all. I personally was on hold to the 800 number for 1.5 hours, waited 25 days before someone called me back and they stuck me on hold and forgot about me, I hung up after .5 hours of waiting for them to come back. This is not customer service, it's customer abuse.
I love WebTv !!!
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