Visitor: Keith Reference: Location: Florida WebSite: Web Info: Contact: Date: Wed, May 21, 1997 at 18:37:11 (EDT) Comments: Losing 26 mil. concerns me to say the least. $400.00 (including keyboard) may not be a lot of $ for some people, but it is to me. That sounds like a lot of $ to lose for just 9 months. Visitor: Kim Reference: Location: The bottom of your shoe WebSite: Web Info: Contact: merrygoround@webtv.net Date: Wed, May 21, 1997 at 02:41:59 (EDT) Comments: I wish I hit the price reduction! Visitor: Kim Reference: Location: The bottom of your shoe WebSite: Web Info: Contact: merrygoround@webtv.net Date: Wed, May 21, 1997 at 02:40:51 (EDT) Comments: No comment at this time..... Visitor: John Thom Reference: NewsGroups Location: NH WebSite: Web Info: Contact: tnhoj@webtv.net Date: Wed, May 21, 1997 at 01:35:45 (EDT) Comments: Very time consuming, I suppose. I remember a post on webtv.user outlining this very thing as the problem, 3-4 months ago.(an archive would be useful here, pos. posted by that guy Mighty Joe?) Visitor: Wesley Frater Reference: Search Engine Location: Wheatridge, Colorado WebSite: Web Info: Contact: WesFrater@webtv.net Date: Tuesday, May 20, 1997 at 22:03:13 (EDT) Comments: When are you going to change your webpage. With a new survay ??? Visitor: Chet Lewis Reference: Location: Largo, FL -- Pinellas Co....(West central Florida) WebSite: Web Info: Contact: chetly@webtv.net Date: Tuesday, May 20, 1997 at 16:18:38 (EDT) Comments: I think it has become clear that RealAudio MUST be upgraded to 3.0 very SOON. Also, I know of WebTV customers looking elswhere as (we) have no video capabilites.....Where is the VideoFlash thing? Visitor: Van Askew Reference: NewsGroups Location: Midwest WebSite: PhuKew© Web Info: VenturaGuess™ Contact: Gifted1 Date: Tuesday, May 20, 1997 at 11:53:35 (EDT) Comments: I've enjoyed unencumbered WebTV service, excellent phone links, and experienced no functional problems with my Sony gear, since buying it in Dec'96. I guess that puts me in a league of my own!? Visitor: Don Rogers Reference: Location: California WebSite: Web Info: Contact: donjay@webtv.net Date: Tuesday, May 20, 1997 at 02:19:31 (EDT) Comments: I'm comfortable with the price. They could give them away and it would not bother me. I'd like to see us get a netphone or videophone attatchment. Visitor: Oliver Vetere Reference: Just Surfed In! Location: Eastpointe,Michigan WebSite: Web Info: Contact: eyetye@webtv.net Date: Sun, May 18, 1997 at 02:12:28 (EDT) Comments: Great work on your part,makes sense.Please e-mail trick to ease this problem.THANKS!!!!! Visitor: tedd aragona Reference: Just Surfed in! Location: jersey city n.j. WebSite: Web Info: Contact: arrow@webtv.net Date: Sat, May 17, 1997 at 17:02:45 (EDT) Comments: great job you are doing!!!!! Visitor: tom gallo Reference: NewsGroups Location: calif WebSite: Web Info: Contact: tjajm@webtv.net Date: Sat, May 17, 1997 at 15:58:41 (EDT) Comments: thank you for all your hard work, out here it does it every 15th minutes, at lease i know why, don't think for a minute that the eng. at webtv are being honest with you you just cauth them. If webtv doesn't get it act together these new companies coming out with set top boxes are going to catch them sleeping and i for one have no loyalty i've been going through this since Nov. ps e-mail me Visitor: mort gilbert Reference: Just Surfed in! Location: san diego cal WebSite: Web Info: Contact: mgilb@webtv.net Date: Sat, May 17, 1997 at 14:10:39 (EDT) Comments: i skimmedit to fast to tell a type 1 interruptionfrom type 2. make it clear at the start...otherwise greatwebsite,,, can be valuable for other importantsurveys---next to nothing is known about webtv users, but judging by our miniscule numbers we are probably a weird minority, neither nerds nor airheads, but somhow (s) different. Visitor: Wet n' Wild QTeepie Reference: Just Surfed In! Location: Neptune Beach, FL, US WebSite: Slippery when Wet Web Info: Contact: GATORCHAMPS@webtv.net Date: Sat, May 17, 1997 at 12:18:01 (EDT) Comments: Love your page! Have been visiting it since Xmas. It sure seems to help me out whenever I need an answer. Like the new forum! Keep up the good work! Visitor: Dale Freundlich Reference: NewsGroups Location: Syracuse, NY WebSite: Psychotherapy Web Info: An introduction to psychotherapy & disorders. Contact: ddfcsw@webtv.net Date: Sat, May 17, 1997 at 09:39:07 (EDT) Comments: You demonstrate exceptional task dedication and problem solving ability...hallmarks of the seriously gifted! Kudos! I'm sorry I didn't get to your site sooner and participate in the survey. My disconnect problem was solved when I replaced the box and had the phone company check the lines inside and out. However, I do not think I have often stayed inactive for thirty minutes, so I don't have any information on that. My husband reports that he has experienced disconnects on occasion when it is very windy. That would, I think, indicate a line problem. Again thank you for all your thought, time and effort. Dale Visitor: Jane Hammond Reference: NewsGroups Location: Pacific Grove, CA WebSite: Web Info: Contact: jrh@webtv Date: Sat, May 17, 1997 at 00:26:37 (EDT) Comments: Just read your lengthy and very thorough explanation of your theory about our disconnect notices. What a Sherlock Holmes you are! I think you've got it, as Rex Harrison said in My Fair Lady! It certainly fits with my experience. If WebTV can't do anything about it, maybe we can learn to avoid it by hitting the Back button and then going to Recent to get back to where we were. Thank you for all your hard work!!! Visitor: Dean Grant Reference: Just Surfed In! Location: Barrington IL WebSite: Web Info: Contact: dean466@webtv.net Date: Sat, May 17, 1997 at 00:04:54 (EDT) Comments: Nice work.Damn are you persistent!And we're all grateful for that.Thanks. Visitor: Mical Holcomb Reference: Word of Mouth Location: Black Diamond WA WebSite: Web Info: Contact: micalholcomb@webtv.net Date: Fri, May 16, 1997 at 23:38:12 (EDT) Comments: Thank you for all the time and effort you have put in (for me and all Webtv users). It all sounds very logical to me. Reading your longggggg explenation I used my back key a couple times so I wouln't get popped. Thanks again. Mical Visitor: Pat Sorentino Reference: Just Surfed In! Location: New Britain, ct. o6051 WebSite: Web Info: Contact: goodtobeking@webtv.net Date: Fri, May 16, 1997 at 23:34:40 (EDT) Comments: i have been not having disconnect problems as you discuss so much as i have had connect problems. taking 20 minutes and 6 instant disconnects before finally getting on a line that would stay open. Visitor: cynthia melton Reference: Location: los angeles, california WebSite: Web Info: Contact: Date: Fri, May 16, 1997 at 23:21:33 (EDT) Comments: l like your postings on web tv---learn a lot from them Visitor: Jason Molin Reference: Just Surfed In! Location: Columbus, Ohio USA WebSite: The Official Jason Molin Homepage Web Info: Personal info, Doctor Who, and links. Contact: jammer427@webtv.net Date: Fri, May 16, 1997 at 13:46:04 (EDT) Comments: Oops! Didn't mean to do that last one. Sorry that it seems that I haven't been around. I'm back and visiting everyone again (slowly). I like the change to blue. Where's your e-mail address. I'm afrai that I've lost it. Visitor: Jason Molin (jammer427) Reference: Location: Columbus, Ohio WebSite: Web Info: Contact: jammer427@webtv.net Date: Fri, May 16, 1997 at 13:37:39 (EDT) Comments: None right now. Thanks. Visitor: chuck campbell 1 Reference: Word of Mouth Location: Denver, CO WebSite: cyberspace awareness project Web Info: Contact: crcampbell@webtv.net Date: Thurs, May 15, 1997 at 16:12:10 (EDT) Comments: Just looking. I'll get back to you. Visitor: Alphan Reference: Location: Indianapolis, IN WebSite: Web Info: Contact: Date: Thurs, May 15, 1997 at 08:53:24 (EDT) Comments: Re: WebTV Terminal Price Reduction: I think there should be a way for those of us that bought early to get a price break – without resorting to returning the unit as defective. Visitor: Susan Reference: Just Surfed In! Location: Somewhere out there WebSite: The Sage Page Web Info: Humor,original stories-growing up,looney links. Contact: ssage@webtv.net Date: Wed, May 14, 1997 at 23:16:21 (EDT) Comments: I enjoyed your site, I cordially invite you to drop by The Sage Page any ol' time.... Sage, the nitelifer Visitor: Cheese God Reference: Location: Patchogue, NY WebSite: Web Info: Contact: cheesegod@webtv.net Date: Wed, May 14, 1997 at 22:10:40 (EDT) Comments: I am planning on starting a directory of WebSites made by WebTV Users. But I need more URL's. WebTV Users can submit their UR's to me by going to: http://www.oocities.org/TelevisionCity/Set/1292/addur l.html I thought maybe you could mention this on your site? Visitor: Roger Tokushige Reference: Word of Mouth Location: Honolulu, Hawaii WebSite: Web Info: Contact: rtokus@webtv.net Date: Wed, May 14, 1997 at 18:58:55 (EDT) Comments: Thank you for your report. It did take a long time to go through, I did not experience a timeout. We have been pretty fortunate in Hawaii, I guess we are still just excited to have WEBTV here finally. ALOHA Visitor: BARB HOFFMAN Reference: Location: Houston,Tx WebSite: Web Info: Contact: tamar@webtv.net Date: Wed, May 14, 1997 at 15:23:38 (EDT) Comments: I believe I'm in on the ground floor of an up and coming service. I do not understand the impatience for upgrades when it has only been a matter of months since purchase and I do not understand the demand for abilities one one expect only of a computer. Visitor: Kweli Campbell Reference: Search Engine Location: Kaneohe HI WebSite: Web Info: Contact: kweli@webtv.net Date: Wed, May 14, 1997 at 14:19:34 (EDT) Comments: Thank you for your efforts. I will conduct your experiment at a later time. I will also send this page to friends who are webtv users so that they can do the same. I agree something must be done about this problem. I will get back to you soon Visitor: Todd Henseler Reference: Word of Mouth Location: Omaha, NE WebSite: (none yet) Web Info: Contact: toddhenseler@webtv.net Date: Wed, May 14, 1997 at 13:57:18 (EDT) Comments: Hi Pete, couldn't find an email address for you anywhere, so I thought I'd leave you a note here. I participated in this week's survey yesterday (Tuesday, May 13), and left a couple of comments regarding some of the WebTV questions posed in the survey. Got a nasty, insulting email this morning (Wed., May 14) from a guy named Randall Smith (TheCrip@webtv.net) in response to my comments. My comments were very upbeat and directed at WebTV with some ideas on how to improve sales. Anyway, Mr. Smith took exception to my comments in a very mean-spirited way, calling me a few choice names. I think a direct response to Mr. Smith would only exacerbate the problem, so I thought I'd just pass this on to you, for what it's worth. I can email the letter to you if you would send me your email address. Just one of the negatives of the Web, I guess, it's a shame one can't make positive comments without getting insulted like that. BTW, are the survey comments forwarded to WebTV? I guess that's what I had in mind when I wrote them. Anyway, just thought I'd let you know, thanks for a very informative Homepage! Visitor: Bob Brunner Reference: NewsGroups Location: Pennsylvannia WebSite: Web Info: Contact: RJBrunner@webtv.net Date: Wed, May 14, 1997 at 11:31:16 (EDT) Comments: Your right on in your conclusions, but don't forget the units that had power supply problems. I had one of them before I bought this new unit, but there is a noticible difference in the manner of the shut offs. Visitor: Jeff Hobbs Reference: Just Surfed in! Location: Massachusetts WebSite: Web Info: Contact: jeffbarge@webtv.net Date: Tuesday, May 13, 1997 at 23:47:40 (EDT) Comments: Thanks for all your work investigating the problem.I'll give your theory a shot.You obviously invested a lot of time and effort.Your note was much appreciated. Visitor: orestes dominguez Reference: Location: miami,florida WebSite: Web Info: Contact: webmaniacs@webtv.net Date: Tuesday, May 13, 1997 at 23:36:14 (EDT) Comments: im concerned about the future of WEBTV,considering the news of its losses up to dec 31,1996. i hear that only 50,000 units were sold during the christmas season,and that there have been substantial returns to retailers. Even though i saw a survey result that stated that most webtv units were sold between the months of december and january,with the revenue of the additional subscribers during that time probably not reflected in the filing report to the SEC,I still feel the company is not going to survive. When one considers that the executives of WEBTV had left positions with major computer companies,probably with the hope of being able to create something that would not be in the shadow of the giants;something that they could call their own contribution to society in the spirit of american entrepeneurship,wether for financial or satisfaction of ego reasons;and then turn around 6 months after its actual implementation amd introduction into the market place;and sell it to one of the giants...that's an indication that something is not going well..Is that why upgrades have been so few and far between?...gosh!..I hope I'm wrong!!! Visitor: j. barna Reference: Location: new york city. ny WebSite: Web Info: Contact: joancyka@webtv.net Date: Tuesday, May 13, 1997 at 23:14:09 (EDT) Comments: I think if the new owners of WEBTV would direct a large sum of money toward advertising, they would make more people aware of their product. I don't mean advertising only in trade magazines but in newspapers,tv and non-trade papers. If you will notice Sony didn't do much (if any) advertising on tv, it was always Magnavox who was on tv, but that was far and in between also. The only way I heard of WEBTV was through the trade papers which we get at work Visitor: Rob VanElls Reference: NewsGroups Location: a composite of carbon particles... WebSite: GoodGuess® Web Info: Jest go look... Contact: 2tone@webtv.net Date: Tuesday, May 13, 1997 at 22:50:35 (EDT) Comments: WebTV has changed my life...NOTHING else seems to matter anymore. This has affected me worse than my infatuation with Nintendo's the first Mario game! My wife has left me, but I don't care...She took the kids with her...No more fighting over WebTV control! Ahhh. I may quit my job.... Visitor: tommy Reference: NewsGroups Location: Pascagoula, MS WebSite: Re: Gay WebTV Web Info: My WWW playground. Lot's of fun for all. Contact: n2play@webtv.net Date: Tuesday, May 13, 1997 at 20:07:52 (EDT) Comments: Very useful info, Marion. Thanks for the nice job!!! Visitor: steven werfel Reference: Location: brooklyn ny WebSite: Web Info: Contact: sb2@webtv.net Date: Tuesday, May 13, 1997 at 19:14:04 (EDT) Comments: but how do you explain multiple interrupts in a short time?????? Visitor: Todd Henseler Reference: Location: Omaha, NE WebSite: Web Info: Contact: toddhenseler@webtv.net Date: Tuesday, May 13, 1997 at 18:56:09 (EDT) Comments: Concerning the price reduction, I think it was a good idea. I think an eventual price of $199 or even $149 should be considered. WebTV should be right in the video game system ballpark, so it can go head-to-head with those units. Also think of marketing it in a package deal with certain TVs, like buy this model TV, and surf the Internet for only this much more or something like that. If there was just one employee in each dealer store who owned a WebTV or knew how to get around on one pretty well, and then could concentrate somewhat on selling WebTVs from a well-displayed unit, this baby would move! I was in a Sears playing with a P-M unit and was showing everybody how to chat with others all over the country on a 32 Sony TV! I know it's a lower-ticket item, but it should be selling like hotcakes with the right push. Don't give up on this thing! Price and position it right, get someone knowledgable behind it, add popular updates and fix minor bugs, and you should have a winner on your hands! I've even heard talk of current owners doing in-store demos. Not a bad idea! Visitor: Todd Henseler Reference: Location: Omaha, NE WebSite: Web Info: Contact: toddhenseler@webtv.net Date: Tuesday, May 13, 1997 at 18:40:42 (EDT) Comments: Although $26.1 million is a pretty hefty loss, I think a somewhat significant loss in the first year of operation is normal for a cutting-edge venture such as this. I'm more concerned about how WebTV markets its product and gets it in front of the public. I certainly see little enthusiasm for the product in the stores that sell it, and store visibility is lousy. WebTV really needs to find its own niche, and I hope the marketing dept. beefs up its efforts to put WebTV solidly on the map. The computer for the rest of us, now that's a start. There's definitely a market for WebTV, it just has to be established. Also, continuing updates, albeit not always timely, are encouraging to current owners, who represent a large marketing base through word-of-mouth. Let's all get behind this thing and push!! And keep up the good work, thank you! Visitor: Brigit ne Ravenhollow Reference: Word of Mouth Location: Kansas WebSite: Let Me Tell You a Story... Web Info: Goddess Spirituality Contact: Brigit@full-moon.com Date: Tuesday, May 13, 1997 at 18:16:18 (EDT) Comments: How can we as fellow Webtv users express gratitude enough to make you understand how valuable I think you are to us..??? I am going to suggest that YOU be nominated Webtv User of the Year... if such a thing exists, and if it doesn't, perhaps I'll create such an award... it needs to happen! I begin my experiments soon. Thank you for sharing this information... anything to ease the frustrations is a god-send...*S*... Visitor: Poppa and Momma Mayer Reference: Just Surfed in! Location: Sacramento,CA,USA WebSite: mayerfamily Web Info: Prisms Contact: hawama@webtv.net Date: Tuesday, May 13, 1997 at 16:45:32 (EDT) Comments: You did a GOOD job in checking this out, our suggestion is that WebTV program in a More than 30 min button to hit before reading long pages or working on homepages or writing long e-mails. Here's a cuppa ...[_]>... raised to you for all your hard work. Poppa and Momma Mayer