Building World Class Telco’s
HRD Program.
( Example of Exercise)
V i
s i o n :
To become one of the biggest,
excellence service and prudent Telco in
M i
s s i o n
:
1. Customer satisfaction
through service and quality.
2. Continuous management
development through people and IT technology.
3. Anticipate the technology
progress in telecom, computer and multimedia.
A s s
e s s m e n t :
Strength :
-
Experience with
networks over decades.
-
Sufficient
networks, hardware and software.
-
Available
professionals, R & D Center,
-
Highly committed
of management.
Weakness :
-
Too many
alliances/subsidiaries and outsourcing.
- Inefficiency of software, programs and
hi-tech information system.
-
Language and
self-confidence barrier in global communication.
-
Low
occupancy-rate of
O b j e c t i v e and T a r g e t :
-
Change mindset of all employees to the best
quality of service to be a winner in global
competition, within
3 years.
-
Set up more
understanding and coordination among telecom industry, within 1 year.
-
Application of
new paradigm management as Knowledge Management, Learning – Organization and Infotech Leadership, within 2 years.
K e y S t e p s and S
t r a t e g i e s :
-
Develop Customer Relationship
Management and Customer Life Cycle.
- Optimize the implementation of IT and
network system.
-
Set up Team Work Based Program
for World Class HRD.
- Better coordination among telecom industry,
especially in HRD program.
E v a l u a t i o n :
- Review and evaluate the customers
complaints, especially related to HRD program.
- Monitor and evaluate the progress of ‘new
culture’ resulted by new paradigm management.
- Establish follow up action to review the
changes parameter and HRD program results. - WCHRD Workshop